Error Installing GoToMeeting or GoToWebinar - Windows cannot access the specific device...

Overview

If you receive the error, “Windows cannot access the specified device, path, or file.  You may not have the appropriate permission to access the item” when trying to install GoToWebinar, follow these steps:

Fixing the error

  1. Click OK to dismiss the error.
  2. Go back and click on the link again, to redownload the GoToWebinar Opener.Exe file.
  3. Once the download is complete, Click on Start, then Computer
  4. Look in the upper left corner of the window (where you will see Desktop, Downloads, Documents, and so on listed).


     
  5. Click on Downloads.
  6. Select GoToWebinar Opener.Exe and drag it to the Desktop shortcut folder right above or below the Downloads shortcut, and drop it there.  This will copy that file to your Desktop.
  7. Click on Desktop.  Find GoToWebinar Opener.Exe in your Desktop folder.
  8. Double click to run the file, and it should install.

Details

Article ID: 103595
Created
Mon 3/30/20 1:50 PM