Popular Articles

Installing the Teams Plug-In for Outlook
Microsoft Teams is an easy way to pull together a group to share, collaborate and communicate in one central location without the use of phone calls that take time away from our day or emails that can easily get buried.  From directly within Teams we can bring everyone together to share information, securely edit files live and at the same time, bring together Microsoft Office 365 apps (OneDrive, OneNote, Planner, Forms, etc) and third-party apps and websites in one place, tag members of the tea
Finding Your Ricoh IP Address / Printing the Configuration Page
directions for printing the configuration page for printer setting info.
Moving a Microsoft Form to a Group
Directions on moving a form created in your Office 365 account to a shared department or organization group.
Change Your Password via the FalconNet Password Management Website (Can't Login)
Directions on using our self-service site to reset your password.
Installing Supplemental Fonts in Windows 10
Information for Windows 10 users who experience font issues with older Word documents created or edited on Windows 7 computers.
How to Reset Your GlobalProtect VPN Password After a Password Reset
directions for updating your password on the GlobalProtect VPN
FalconNet: Find-Me and Mobility Printing Overview
Links to PaperCut website and list of recommended articles for getting started in the system.
How to Enroll on the Password Management Website - Browser Directions
Directions on registering for the self-service password reset site.
Fixing VPN Error: Connection Failed - Gateway Cedar Crest: The server certificate is invalid. (Windows)
Periodically, you may encounter the error "Connection Failed - Gateway Cedar Crest: The server certificate is invalid." To fix this error with the GlobalProtect VPN connection by following the following instructions to remove the login credentials, and refresh the cached information.
Installing Adobe Reader
Instructions on installing the free adobe pdf reader.
Connecting to FalconStream Wireless Network
Registering streaming devices for wireless access on FalconStream
Installing Palo Alto GlobalProtect VPN (Window OS)
Directions for installing the Palo Alto GlobalProtect VPN client on a personal Windows OS device.
Installing the Analysis ToolPak in Excel
information on loading/installing the free add-in for Excel.
Remote Resources and IT Support Information
How to connect to the campus network, Cedar Crest Online (Canvas) resources and remote web conferencing help.
Connecting to Jenzabar One and RemoteApps
Directions for connecting to the Jenzabar Remote Apps server and the associated remote applications.
Before You Arrive
A brief list of must dos for new students before arriving on campus for the semester.
Resources that Use Your FalconNet Account
List of online resources that use your FalconNet account for access.
An Introduction to Technology Resources for Students
Links to recommended articles to learn more about the College's online resources.
Getting Started with the Outlook Web App
Tech Talks Training Schedule and Information
Tech Talks presented by the Office of Information Technology
Incoming Student Guides
A list of articles to help new students master online resources on campus.
Installing Microsoft Office At Home
Information on Office 365 and Office 2016 suite available to download for current students and employees.
Recommended Computer Specifications and Minimum Requirements for Technology
Information for students purchasing technology or bringing currently owned technology on campus. Includes information for Windows and Mac devices, Smart technology, gaming devices and peripherals.
Technology Systems Maintenance Schedule
Office of Information Technology systems maintenance and update schedule.
FAQ for New CANVAS Students