Popular Articles

Installing the Teams Plug-In for Outlook
Microsoft Teams is an easy way to pull together a group to share, collaborate and communicate in one central location without the use of phone calls that take time away from our day or emails that can easily get buried.  From directly within Teams we can bring everyone together to share information, securely edit files live and at the same time, bring together Microsoft Office 365 apps (OneDrive, OneNote, Planner, Forms, etc) and third-party apps and websites in one place, tag members of the tea
Moving a Microsoft Form to a Group
Directions on moving a form created in your Office 365 account to a shared department or organization group.
Finding Your Ricoh IP Address / Printing the Configuration Page
directions for printing the configuration page for printer setting info.
Change Your Password via the FalconNet Password Management Website (Can't Login)
Directions on using our self-service site to reset your password.
Installing Supplemental Fonts in Windows 10
Information for Windows 10 users who experience font issues with older Word documents created or edited on Windows 7 computers.
How to Enroll on the Password Management Website - Browser Directions
Directions on registering for the self-service password reset site.
FalconNet: Find-Me and Mobility Printing Overview
Links to PaperCut website and list of recommended articles for getting started in the system.
How to Reset Your GlobalProtect VPN Password After a Password Reset
directions for updating your password on the GlobalProtect VPN
Connecting to FalconStream Wireless Network
Registering streaming devices for wireless access on FalconStream
Installing Adobe Reader
Instructions on installing the free adobe pdf reader.
Installing Palo Alto GlobalProtect VPN (Window OS)
Directions for installing the Palo Alto GlobalProtect VPN client on a personal Windows OS device.
Remote Resources and IT Support Information
How to connect to the campus network, Cedar Crest Online (Canvas) resources and remote web conferencing help.
Connecting to Jenzabar One and RemoteApps
Directions for connecting to the Jenzabar Remote Apps server and the associated remote applications.
Before You Arrive
A brief list of must dos for new students before arriving on campus for the semester.
Resources that Use Your FalconNet Account
List of online resources that use your FalconNet account for access.
Getting Started with the Outlook Web App
An Introduction to Technology Resources for Students
Links to recommended articles to learn more about the College's online resources.
Installing Microsoft Office At Home
Information on Office 365 and Office 2016 suite available to download for current students and employees.
Tech Talks Training Schedule and Information
Tech Talks presented by the Office of Information Technology
Requesting a Print Refund
List of acceptable reasons for refund, and directions on how to request one.
Accessing Network Shares (F:, H:, L:, etc) via VPN from Off-Campus
The GlobalProtect VPN allows the Cedar Crest community to access our local network for a variety of different reasons.  One of those reasons is to access files that exist on our local server file shares, but the VPN does not map the familiar F:, H; and L: drives automatically.  Here are instructions on how to have a custom script written for you to access these network shares and how to use the script to connect to your network shares.
FAQ for New CANVAS Students
New Student Guide to CANVAS
Link to the new student guide for accessing the online portion of your classes.
How to Enroll on the Password Management Website - Mobile Directions
Directions for using a mobile device to enroll on the Password Self-Service Website.
Incoming Student Guides
A list of articles to help new students master online resources on campus.