Popular Articles

Directions on using our self-service site to reset your password.
Directions on registering for the self-service password reset site.
Directions on moving a form created in your Office 365 account to a shared department or organization group.
Registering streaming devices for wireless access on FalconStream
Links to recommended articles to learn more about the College's online resources.
List of acceptable reasons for refund, and directions on how to request one.
Access to computer systems and networks owned or operated by Cedar Crest College imposes certain responsibilities and obligations and is granted subject to College policies, and local, state, and federal laws. Acceptable use must be ethical, reflect academic honesty, and show restraint in the consumption of shared resources.
Tech Talks presented by the Office of Information Technology
Directions for connecting to the Jenzabar Remote Apps server and the associated remote applications.
Information for Windows 10 users who experience font issues with older Word documents created or edited on Windows 7 computers.
List of holiday call center and walk-in hours for the helpdesk.
Links to PaperCut website and list of recommended articles for getting started in the system.
Information on Office 365 and Office 2016 suite available to download for current students and employees.
Information about wireless access for smart tvs, gaming consoles, and other streaming devices.
A brief list of must dos for new students before arriving on campus for the semester.
Link to the new student guide for accessing the online portion of your classes.
Info on printing powerpoint slide in handout format. Includes WebPrint tips.
List of online resources that use your FalconNet account for access.
Directions for finding the MAC Address of popular streaming devices.
Policy covering the creation and alteration of FalconNet account passwords.
Directions for installing the Palo Alto GlobalProtect VPN client on a personal Windows OS device.
Office of Information Technology systems maintenance and update schedule.
Information for students purchasing technology or bringing currently owned technology on campus. Includes information for Windows and Mac devices, Smart technology, gaming devices and peripherals.
Link to the online CANVAS guide for students.