- Knowledge Base
- Software and Operating Systems
- Office 365 Apps
Directions on moving a form created in your Office 365 account to a shared department or organization group.
- Knowledge Base
- FalconNet Account
Directions on using our self-service site to reset your password.
- Knowledge Base
- FalconNet Account
Directions on registering for the self-service password reset site.
- Knowledge Base
- Software and Operating Systems
- Windows 10
Information for Windows 10 users who experience font issues with older Word documents created or edited on Windows 7 computers.
- Knowledge Base
- Computers, Printers, and Mobile Devices
- FalconPrint
Links to PaperCut website and list of recommended articles for getting started in the system.
- Knowledge Base
- Network (Wired & Wireless) and Security
- Wireless
Registering streaming devices for wireless access on FalconStream
- Knowledge Base
- Network (Wired & Wireless) and Security
- VPN
Directions for installing the Palo Alto GlobalProtect VPN client on a personal Windows OS device.
- Knowledge Base
- Computers, Printers, and Mobile Devices
directions for printing the configuration page for printer setting info.
- Knowledge Base
- I'm New to Campus
- New Students
A brief list of must dos for new students before arriving on campus for the semester.
- Knowledge Base
- I'm New to Campus
- New Students
Links to recommended articles to learn more about the College's online resources.
- Knowledge Base
- Computers, Printers, and Mobile Devices
- FalconPrint
List of acceptable reasons for refund, and directions on how to request one.
- Knowledge Base
- IT Director's Notes
Tech Talks presented by the Office of Information Technology
- Knowledge Base
- Software and Operating Systems
- Administrative Applications
- Jenzabar
Directions for connecting to the Jenzabar Remote Apps server and the associated remote applications.
- Knowledge Base
- Software and Operating Systems
- Microsoft Office
Information on Office 365 and Office 2016 suite available to download for current students and employees.
- Knowledge Base
- Software and Operating Systems
- Adobe Products
Instructions on installing the free adobe pdf reader.
- Knowledge Base
- Campus Technology Policies
Access to computer systems and networks owned or operated by Cedar Crest College imposes certain responsibilities and obligations and is granted subject to College policies, and local, state, and federal laws. Acceptable use must be ethical, reflect academic honesty, and show restraint in the consumption of shared resources.
- Knowledge Base
- FalconNet Account
List of online resources that use your FalconNet account for access.
- Knowledge Base
List of holiday call center and walk-in hours for the helpdesk.
- Knowledge Base
- Network (Wired & Wireless) and Security
- VPN
The GlobalProtect VPN allows the Cedar Crest community to access our local network for a variety of different reasons. One of those reasons is to access files that exist on our local server file shares, but the VPN does not map the familiar F:, H; and L: drives automatically. Here are instructions on how to have a custom script written for you to access these network shares and how to use the script to connect to your network shares.
- Knowledge Base
- Network (Wired & Wireless) and Security
- VPN
How to connect to the campus network, Cedar Crest Online (Canvas) resources and remote web conferencing help.
- Knowledge Base
- I'm New to Campus
- New Students
Link to the new student guide for accessing the online portion of your classes.
- Knowledge Base
- CANVAS
- CANVAS Students
- Knowledge Base
- Email, Calendaring, & Meetings
Using GoToMeeting, live training video and organizer help information.
- Knowledge Base
- Network (Wired & Wireless) and Security
- Wireless
Information about wireless access for smart tvs, gaming consoles, and other streaming devices.
- Knowledge Base
- Email, Calendaring, & Meetings
- Outlook on the Web App