- Knowledge Base
- FalconNet Account
Directions on using our self-service site to reset your password.
- Knowledge Base
- FalconNet Account
Directions on registering for the self-service password reset site.
- Knowledge Base
- Software and Operating Systems
- Office 365 Apps
Directions on moving a form created in your Office 365 account to a shared department or organization group.
- Knowledge Base
- Network (Wired & Wireless) and Security
- Wireless
Registering streaming devices for wireless access on FalconStream
- Knowledge Base
- I'm New to Campus
- New Students
Links to recommended articles to learn more about the College's online resources.
- Knowledge Base
- Computers, Printers, and Mobile Devices
- FalconPrint
List of acceptable reasons for refund, and directions on how to request one.
- Knowledge Base
- Campus Technology Policies
Access to computer systems and networks owned or operated by Cedar Crest College imposes certain responsibilities and obligations and is granted subject to College policies, and local, state, and federal laws. Acceptable use must be ethical, reflect academic honesty, and show restraint in the consumption of shared resources.
- Knowledge Base
- IT Director's Notes
Tech Talks presented by the Office of Information Technology
- Knowledge Base
- Software and Operating Systems
- Administrative Applications
- Jenzabar
Directions for connecting to the Jenzabar Remote Apps server and the associated remote applications.
- Knowledge Base
- Software and Operating Systems
- Windows 10
Information for Windows 10 users who experience font issues with older Word documents created or edited on Windows 7 computers.
- Knowledge Base
List of holiday call center and walk-in hours for the helpdesk.
- Knowledge Base
- Computers, Printers, and Mobile Devices
- FalconPrint
Links to PaperCut website and list of recommended articles for getting started in the system.
- Knowledge Base
- Software and Operating Systems
- Microsoft Office
Information on Office 365 and Office 2016 suite available to download for current students and employees.
- Knowledge Base
- Network (Wired & Wireless) and Security
- Wireless
Information about wireless access for smart tvs, gaming consoles, and other streaming devices.
- Knowledge Base
- I'm New to Campus
- New Students
A brief list of must dos for new students before arriving on campus for the semester.
- Knowledge Base
- CANVAS
- CANVAS Students
- Knowledge Base
- I'm New to Campus
- New Students
Link to the new student guide for accessing the online portion of your classes.
- Knowledge Base
- Software and Operating Systems
- Microsoft Office
Info on printing powerpoint slide in handout format. Includes WebPrint tips.
- Knowledge Base
- FalconNet Account
List of online resources that use your FalconNet account for access.
- Knowledge Base
- Network (Wired & Wireless) and Security
- Wireless
Directions for finding the MAC Address of popular streaming devices.
- Knowledge Base
- Campus Technology Policies
Policy covering the creation and alteration of FalconNet account passwords.
- Knowledge Base
- Network (Wired & Wireless) and Security
- VPN
Directions for installing the Palo Alto GlobalProtect VPN client on a personal Windows OS device.
- Knowledge Base
- IT Director's Notes
Office of Information Technology systems maintenance and update schedule.
- Knowledge Base
- I'm New to Campus
- New Students
Information for students purchasing technology or bringing currently owned technology on campus. Includes information for Windows and Mac devices, Smart technology, gaming devices and peripherals.
- Knowledge Base
- CANVAS
- CANVAS Students
Link to the online CANVAS guide for students.