Summary
Sometimes when someone accesses a Stream video, it will play for about one minute, then kick them out with the error "Your session has expired. Click OK to login and continue." This error is caused by the time or time zone on the computer being incorrect.
Body
Overview
Microsoft Stream is the defacto storage mechanism for recorded videos on campus, and from Microsoft Teams. Teams will automatically upload your videos to Stream for you, preserving the permissions that were set in your meeting. In other words, if 5 Cedar Crest folks were in the meeting, they will all automatically have access to the video - but no one else will. If you'd like to generate a caption file, allow others to view the video, or set other things in Stream, here's how!
Sometimes when someone accesses a Stream video, it will play for about one minute, then kick them out with the error "Your session has expired. Click OK to login and continue." This error is caused by the time or time zone on the computer being incorrect. Below are instructions on how to fix this issue in Windows.
Changing Time and Time Zone Settings in Windows
- Right-click on the clock in the system tray, defaults to the lower-right-hand corner of your computer.
- Next, left-click on Adjust Date/Time. This will bring up the Date/Time Settings screen
- The settings displayed here are the defaults for College-owned computers. There is never a reason to edit this on a College-owned computer. If you are on your device, please make sure the following are set:
Set time automatically: On
Set time zone automatically: Off
Time Zone: -05:00 Eastern Time (US & Canada)
Adjust for daylight savings time: On
- Once you have reset these settings, exit your web browser and try again. Stream should now work properly.