Troubleshoot FalconNet Wireless Connection (MAC OS)

These directions are for MacOS 10.13 and higher.  Your screen may vary depending on the version of MacOS.

If you are having trouble establishing a wireless connection, first remove FalconNet from your network list, then reconnect as described below:

Removing a Wireless Network/Forget Network from the Preferred Networks List

1. Pull down the Wi-Fi menu icon and choose “Open Network Preferences”, or go to the “Network” preference panel from Apple menu and System Preferences
2. Select “Wi-Fi” from the network panel sidebar, then click the “Advanced” button in the corner
3. Go to the “Wi-Fi” tab and find the router/network to forget under the “Preferred Networks” list
4. Select the network and then choose the [-] minus button to remove (forget) the wireless network
5. Confirm to forget the wi-fi network by choosing “Remove”
6. Repeat as necessary for other wifi networks to forget
7. Click “OK”, then exit out of System Preferences, choose “Apply” if asked

Connect to the FalconNet Wireless Network

1. Click the Wireless icon in the Title Bar
2. Select FalconNet
3. Enter your full FalconNet email address and password when prompted.  (If this does not work, try just the FalconNet username - not email)
4. Accept the certificate when prompted.

If that does not work, manually enter the information

1. Click Apple > System Preferences.
2. Click Network.
3. Click Wi-Fi > Advanced.
4. Under Preferred Networks, click the + symbol.
5. Enter the following information:
   1. Network Name: FalconNet
   2. Security: WPA2 Enterprise
   3. Mode: Automatic
   4. Your FalconNet username and password Then click OK.
6. Click OK.
7. Type your Mac administrator password and click OK.
8. At the Network screen, change the Network Name to FalconNet and click Apply. The connection will initiate.
9. Wi-Fi Connected and Status: Connected display to confirm the connection. To close the window, click the red close button.