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Office of Information Technology systems maintenance and update schedule.
Cedar Crest College recognized the importance of protecting, securing, and backing up the data that is created and used by the College.  This policy helps to define and communicate how we back up data, where it is stored, and for how long.
Microsoft Teams is an easy way to pull together a group to share, collaborate and communicate in one central location without the use of phone calls that take time away from our day or emails that can easily get buried. This article will show how to create and use breakout rooms in Teams.
List of holiday call center and walk-in hours for the helpdesk.
One of the benefits of moving to Jenzabar's cloud hosting platform is the relative ease with updates/upgrades/patches.  As such, we will always keep within one minor release version of their current product.  The version numbers look like this: 2019.1.03.  The major release version number is the year (2019, 2020) - the minor version number is represented by the numbers that immediately follow (.1, .2 etc).  The numbers that follow that are patches and fixes.
Settings for HyFlex classrooms with fixed audio/video equipment.
In order to further secure your FalconNet account, Cedar Crest has begun enrolling accounts into FalconNet Multifactor Authentication for Office 365.  Multifactor authentication requires that you know your username, your password, and verify your login via another method. Here is how your configure and use your account with MFA.
The Office of Information Technology recognizes that in order to keep our computing infrastructure safe, secure, and operating efficiently, the computers on the network must be regularly updated and maintain a certain level of modern operating system.  To that end, the Office of Information Technology has started testing Microsoft Windows 11 in preparation for its release (10/5/2021).  These are the results of our testing
The College has a variety of resources to help protect the community from phishing and attempts to steal your information.  However, sometimes these messages still get through, and often look legitimate enough to click on the link and maybe even fill out the information.  If you have received a Phishing/Scam email and simply deleted it, you are OK - but if you clicked on the link and maybe even given out some personal information, here is some helpful information on what to do.
Tech Talks presented by the Office of Information Technology
The Office of Information Technology is primarily responsible for the support and usability of technology across campus, and within the cloud services to which we subscribe. To enable this in the best way possible, the Office of Information Technology has crafted this policy regarding purchasing technology products for the college, or for use with college systems.
Sometimes it is necessary to ask Jenzabar for help with an issue that you are encountering that falls outside of the Office of Information Technology's normal support arena. Here is how you do that.
One of the benefits that Jenzabar offers is the ability to access training and documentation online.  While not all of this is free and included with our subscription, some of it is.  Here is how you access this information.
One of the benefits that Jenzabar provides to the campus community is support, training, and listserv access.  To access these resources, you need a My.Jenzabar account.  To have an account set up for you, you must request this from Jenzabar.  This is also required if you need to put in support tickets with Jenzabar. Here is how you do that.
Classroom and Conference Spaces A/V Renovation Schedule
Microsoft Stream is a private video streaming application within Office 365.  It allows for uploading videos, transcribing audio to text, captioning, and several other features that might be useful to the campus community. Here is how you upload videos to Stream
Microsoft Teams no longer automatically uploads videos to Stream, instead, it saves them to your OneDrive. Here is how you access the videos, and how you can upload them to Stream or share them from OneDrive.
Each semester, the Office of Information Technology will be automatically creating, and populating your Class Teams for you.

Here is a quick overview of getting started with your Class Team.
Microsoft Teams now allows for the easy downloading of attendance reports from meetings of all types. Here is a quick overview of how to download an attendance report from a Teams Meeting.
Link to the new student guide for accessing the online portion of your classes.
Timeline of employee's responsibilities and and overview of what to expect when your computer is scheduled for replacement/upgrade.
General directions for connecting to the FalconNet wireless system with your chromebook
The Anatomage table can be remotely accessed from almost anywhere via Teamviewer.  This requires a special login and specific Teamviewer software.  The software is currently only installed in HBB 9.  We strongly recommend that you do this at least one time before attempting to connect in class.

Here is how you access the table from HBB 9.
Campus community directions for accessing the FalconNet Wireless system from a Windows 8.1 or 10 device.
This article will help you get past the "There was a problem connecting your course to Microsoft Teams" when clicking on Microsoft Teams in your Canvas course after you have turned on the LTI integration and the Team was successfully created.