Attention: Updated IT Support Information

Effective Monday, June 1

Information Technology Support Hours

  • Monday - Friday  8:00am - 8:00pm
  • Saturday - Sunday CLOSED*
Phone: 610-606-4635 (please leave message for callback)
Tech Teams Chat Support LinksOffice of Information Technology Personnel

Helpdesk staff will be available via phone, email, or Teams chat support only during these hours.
For the safety and health of our staff and our clients, NO WALK-IN SUPPORT IS AVAILABLE DURING THESE DATES.

*For emergencies, please contact Campus Police at 610-437-4471 or use the Tech Teams Chat support link above.

Remote Resources for Instruction and Work from Home

System Status

Welcome to the IT Support Center!

This website provides both "how to" articles for common questions, and the ability to request support from an IT expert. 

The KNOWLEDGE BASE is where you can read articles that include how-to guides, training resources, troubleshooting information, common questions, and more.

The SERVICE CATALOG lets you pick the category you’re interested in and request assistance from an IT team member. We ask you a few questions on a form and get your request in the right hands for quicker results! 

Use the Search bar at the top of the page to search both the knowledge base and service catalog for your question!

If the issue you are experiencing is an emergency, or if you believe it is a campus-wide issue, please to notify us immediately by contacting the call center.

To access all of this site's features, please use the Sign In link at the top of this page. Use your FalconNet login credentials to sign in (ex, jasmith, not your full email address). 

Cedar Crest College Office of IT