Knowledge Base

Categories (16)

I'm New to Campus

Introduction on the College's technology resources for new students and employees.
Expand

Computers, Printers, and Mobile Devices

Support and information on computers, printing, and mobile devices.
Expand

Email, Calendaring, & Meetings

Information about Outlook, Outlook Web App, Calendaring.
Resources for using meeting & reservation services including YouCanBookMe, GoToMeeting, and AstraSchedule.
Expand

FalconNet Account

Login account for email, wireless, campus computers, Canvas, and more. Password reset info as well.
Expand

Network (Wired & Wireless) and Security

Information on connecting to the College wireless network, shared folders, and malware.
Expand

CANVAS

Frequently Asked Questions on using our online course portal, CANVAS.
Expand

Classroom Technology

Instructions on using podium technology and general information on AV services.
Expand

Computer Labs

Information on resources in our computer labs.
Expand

FalconLink

Walkthoughs and Help with FalconLink
Expand

My CedarCrest

Information on navigating the College's intranet portal.
Expand

Software and Operating Systems

Information on campus-installed software applications, Office 365, browsers, and operating systems.
Expand

Campus Policies

List of College policies pertaining to technology use and digital data on Campus.
Expand

IT Director's Notes

Information Technology Director's announcements, notes and information.
Expand

Other Campus Resources

Information on other campus resources that don't fall into the categories above.
Expand

Technology Procedures for Other Departments

Procedures for managing applications that are not IT-specific.
Expand

Using this Site

Directions and tips on navigating the IT Support Center Website
Expand

Articles (8)

Chosen / Campus Name Procedures

Information on requesting your chosen/preferred name for campus.

Chosen Name / Campus Name FAQ

Contacting Information Technology

Helpdesk QuickSupport Access

Information on using our remote support tool when communicating with the Helpdesk for assistance.

Holiday Hours and Exceptions for the IT Helpdesk

List of holiday call center and walk-in hours for the helpdesk.

How to Take a Screenshot on Any Device

Link to directions on taking an image of your device's screen to save or send.

Information Technology Student Consultant Program

Information for students interested in working for the Information Technology department.

Personal Technology Purchases

Information on discounts offered to the Cedar Crest community by third party technology vendors.