Knowledge Base

Categories (12)

Getting Started with Technology

Introduction on the College's technology resources for new students and employees.
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IT Support & Help Desk

Find information about Cedar Crest College IT support services, Help Desk hours, requesting assistance, remote support, and student employment opportunities within Information Technology.
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Accounts, Passwords & Sign-In

Find help with your FalconNet account, password resets, multifactor authentication (MFA), sign-in issues, and access to Cedar Crest College systems and services.
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Campus Systems & Services

Guides for accessing and using Cedar Crest College systems and services, including Jenzabar One, My CedarCrest, DocuWare, and other campus platforms.
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Canvas & Academic Technology

Find guides and resources for Canvas, online learning, instructional technology, and academic tools used by Cedar Crest College students and faculty.
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Classroom & Meeting Room Technology

Guides for using and troubleshooting classroom and meeting room technology, including projectors, audio systems, instructor stations, and video conferencing.
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Computers, Laptops & Devices

Find help with College-owned and personal computers, laptops, and other devices, including setup, software settings, troubleshooting, and the Laptop for Learners program.
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Microsoft 365 & Email

Learn how to use Outlook, Teams, OneDrive, Word, Excel, and other Microsoft 365 applications, including email management, collaboration, file sharing, and troubleshooting.
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Printing, Copying & Scanning

Find instructions for printing, copying, and scanning at Cedar Crest College, including FalconPrint, PaperCut, Ricoh printers, print balances, and troubleshooting common printing issues.
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Software & Applications

Guides for installing, accessing, and using academic, productivity, and specialized software available to Cedar Crest College students, faculty, and staff.
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Wi-Fi, Network & Remote Access

Find instructions for connecting to FalconNet Wi-Fi, accessing campus network resources, troubleshooting connectivity, and using supported remote access services.
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IT Policies & Technology Resources

Explore Cedar Crest College's IT policies, technology guidelines, available resources, and information about responsible use of campus technology.
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