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Knowledge Base
Categories (16)
I'm New to Campus
Introduction on the College's technology resources for new students and employees.
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Computers, Printers, and Mobile Devices
Support and information on computers, printing, and mobile devices.
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Email, Calendaring, & Meetings
Information about Outlook, Outlook Web App, Calendaring.
Resources for using meeting & reservation services including YouCanBookMe, GoToMeeting, and AstraSchedule.
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FalconNet Account
Login account for email, wireless, campus computers, Canvas, and more. Password reset info as well.
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Network (Wired & Wireless) and Security
Information on connecting to the College wireless network, shared folders, and malware.
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CANVAS
Frequently Asked Questions on using our online course portal, CANVAS.
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Classroom Technology
Instructions on using podium technology and general information on AV services.
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Computer Labs
Information on resources in our computer labs.
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FalconLink
Walkthoughs and Help with FalconLink
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My CedarCrest
Information on navigating the College's intranet portal.
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Software and Operating Systems
Information on campus-installed software applications, Office 365, browsers, and operating systems.
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Campus Policies
List of College policies pertaining to technology use and digital data on Campus.
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IT Director's Notes
Information Technology Director's announcements, notes and information.
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Other Campus Resources
Information on other campus resources that don't fall into the categories above.
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Technology Procedures for Other Departments
Procedures for managing applications that are not IT-specific.
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Using this Site
Directions and tips on navigating the IT Support Center Website
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Articles (8)
Chosen / Campus Name Procedures
Information on requesting your chosen/preferred name for campus.
Chosen Name / Campus Name FAQ
Contacting Information Technology
Helpdesk QuickSupport Access
Information on using our remote support tool when communicating with the Helpdesk for assistance.
Holiday Hours and Exceptions for the IT Helpdesk
List of holiday call center and walk-in hours for the helpdesk.
How to Take a Screenshot on Any Device
Link to directions on taking an image of your device's screen to save or send.
Information Technology Student Consultant Program
Information for students interested in working for the Information Technology department.
Personal Technology Purchases
Information on discounts offered to the Cedar Crest community by third party technology vendors.
Additional Resources
Popular Articles
Finding Your Ricoh IP Address / Printing the Configuration Page
Installing the Teams Plug-In for Outlook
Moving a Microsoft Form to a Group
How to Reset Your GlobalProtect VPN Password After a Password Reset
Installing Supplemental Fonts in Windows 10
Recent Articles
Security Awareness Training
Tech Talks Training Schedule and Information
Technology Systems Maintenance Schedule
Printing using the Creality K1 3D Printer in The Narrows
Adding the Creality 3D Printer in Creality Print
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