Knowledge Base

Categories (16)

Introduction on the College's technology resources for new students and employees.

Support and information on computers, printing, and mobile devices.

Information about Outlook, Outlook Web App, Calendaring.
Resources for using meeting & reservation services including YouCanBookMe, GoToMeeting, and AstraSchedule.

Login account for email, wireless, campus computers, Canvas, and more. Password reset info as well.

Information on connecting to the College wireless network, shared folders, and malware.

Frequently Asked Questions on using our online course portal, CANVAS.

Instructions on using podium technology and general information on AV services.

Information on resources in our computer labs.

Walkthoughs and Help with FalconLink

Information on navigating the College's intranet portal.

Information on campus-installed software applications, Office 365, browsers, and operating systems.

List of College policies pertaining to technology use and digital data on Campus.

Information Technology Director's announcements, notes and information.

Information on other campus resources that don't fall into the categories above.

Procedures for managing applications that are not IT-specific.

Directions and tips on navigating the IT Support Center Website

Articles (7)

Chosen / Campus Name Procedures

Information on requesting your chosen/preferred name for campus.

Helpdesk QuickSupport Access

Information on using our remote support tool when communicating with the Helpdesk for assistance.

Holiday Hours and Exceptions for the IT Helpdesk

List of holiday call center and walk-in hours for the helpdesk.

Information Technology Student Consultant Program

Information for students interested in working for the Information Technology department.

Personal Technology Purchases

Information on discounts offered to the Cedar Crest community by third party technology vendors.