Knowledge Base

Categories (15)

I'm New to Campus

Introduction on the College's technology resources for new students and employees.

Computers, Printers, and Mobile Devices

Support and information on computers, printing, and mobile devices.

Email, Calendaring, & Meetings

Information about Outlook, Outlook Web App, Calendaring.
Resources for using meeting & reservation services including YouCanBookMe, GoToMeeting, and AstraSchedule.

FalconNet Account

Login account for email, wireless, campus computers, Canvas, and more. Password reset info as well.

Network (Wired & Wireless) and Security

Information on connecting to the College wireless network, shared folders, and malware.


Frequently Asked Questions on using our online course portal, CANVAS.

Classroom Technology

Instructions on using podium technology and general information on AV services.

Computer Labs

Information on resources in our computer labs.

My CedarCrest

Information on navigating the College's intranet portal.

Software and Operating Systems

Information on campus-installed software applications, Office 365, browsers, and operating systems.

Campus Technology Policies

List of College policies pertaining to technology use and digital data on Campus.

IT Director's Notes

Information Technology Director's announcements, notes and information.

Other Campus Resources

Information on other campus resources that don't fall into the categories above.

Technology Procedures for Other Departments

Procedures for managing applications that are not IT-specific.

Using this Site

Directions and tips on navigating the IT Support Center Website

Articles (5)

Helpdesk QuickSupport Access

Information on using our remote support tool when communicating with the Helpdesk for assistance.

Holiday Hours and Exceptions for the IT Helpdesk

List of holiday call center and walk-in hours for the helpdesk.

Information Technology Student Consultant Program

Information for students interested in working for the Information Technology department.

Personal Technology Purchases

Information on discounts offered to the Cedar Crest community by third party technology vendors.