Attention: Updated IT Support Information

Fall Semester Hours

Beginning Monday, August 24, 2020

 

Information Technology Support Hours

  • Monday - Friday  8:00am - 8:00pm
  • Saturday - Sunday 9:00am - 1:00pm*
Limited Walk-In service will be available at the Student Success Center Bridge in the Cressman Library.
NO WALK-IN SUPPORT IS AVAILABLE IN THE CURTIS I.T. OFFICES.

Phone
: 610-606-4635 (please leave message for callback)
Email: helpdesk@cedarcrest.edu
Tech Teams Chat Support LinksOffice of Information Technology Personnel

*For emergencies, please contact Campus Police at 610-437-4471 or use the Tech Teams Chat support link above.

Remote Resources for Instruction and Work from Home

System Status

Welcome to the IT Support Center!

This website provides both "how to" articles for common questions, and the ability to request support from an IT expert. 

The KNOWLEDGE BASE is where you can read articles that include how-to guides, training resources, troubleshooting information, common questions, and more.

The SERVICE CATALOG lets you pick the category you’re interested in and request assistance from an IT team member. We ask you a few questions on a form and get your request in the right hands for quicker results! 

Use the Search bar at the top of the page to search both the knowledge base and service catalog for your question!

If the issue you are experiencing is an emergency, or if you believe it is a campus-wide issue, please to notify us immediately by contacting the call center.

To access all of this site's features, please use the Sign In link at the top of this page. Use your FalconNet login credentials to sign in (ex, jasmith, not your full email address). 

Cedar Crest College Office of IT