Hours and Location

Call Center Information

Phone: 610-606-4635

Call Center Hours:

  • Monday-Friday 8:00am - 8:00pm
  • Saturday-Sunday 9:00am - 5:00pm

Walk-In Assistance

Student Help Desk

Location: Cressman Library, Student Success Center Bridge, Main Floor

Walk-In Hours:

  • Monday - Thursday 8:30 am - 8:00 pm 
  • Friday 8:30am - 5:00pm 
  • Saturday 9:00am - 5:00pm
  • Sunday 12:00pm - 5:00pm

Employee Helpdesk

Location: Curtis Hall, Room 114

Walk-In Hours:

  • Monday - Friday 8:00 am - 8:00 pm
  • Sunday 9:00am - 1:00pm

Welcome to the IT Support Center!

This website provides both "how to" articles for common questions, and the ability to request support from an IT expert. 

The KNOWLEDGE BASE is where you can read articles that include how-to guides, training resources, troubleshooting information, common questions, and more.

The SERVICE CATALOG lets you pick the category you’re interested in and request assistance from an IT team member. We ask you a few questions on a form and get your request in the right hands for quicker results! 

Use the Search bar at the top of the page to search both the knowledge base and service catalog for your question!

If the issue you are experiencing is an emergency, or if you believe it is a campus-wide issue, please to notify us immediately by contacting the call center.

To access all of this site's features, please use the Sign In link at the top of this page. Use your FalconNet login credentials to sign in (ex, jasmith, not your full email address). 

System Status

Cedar Crest College Office of IT