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One of the benefits of moving to Jenzabar's cloud hosting platform is the relative ease with updates/upgrades/patches.  As such, we will always keep within one minor release version of their current product.  The version numbers look like this: 2019.1.03.  The major release version number is the year (2019, 2020) - the minor version number is represented by the numbers that immediately follow (.1, .2 etc).  The numbers that follow that are patches and fixes.
Sometimes it is necessary to ask Jenzabar for help with an issue that you are encountering that falls outside of the Office of Information Technology's normal support arena. Here is how you do that.
One of the benefits that Jenzabar offers is the ability to access training and documentation online.  While not all of this is free and included with our subscription, some of it is.  Here is how you access this information.
One of the benefits that Jenzabar provides to the campus community is support, training, and listserv access.  To access these resources, you need a My.Jenzabar account.  To have an account set up for you, you must request this from Jenzabar.  This is also required if you need to put in support tickets with Jenzabar. Here is how you do that.
Reporting an issue with the Jenzabar after an upgrade.
Testing our applications, reports, and connections in our new environment are key components to the success of this project.  Because of this, we are making every effort to make testing the new environment available to as many people as possible, for as long as possible.  Please follow these instructions to get to, login, and access the new JICS (MyCedarCrest) environment.
An ODBC connection is required to use Jenzabar-linked tables in Access databases. These directions are for Windows 10 users.
If you experiencing this error: this error: ODBC--connection to 'EX6: Jenzabar EX' failed (or similar) -- here is how to fix it.
One of the biggest shifts to Infomaker is a licensed environment that is controlled via cloud-based logins.  You will need an Infomaker account if you need to run the Infomaker application for any reason, and you will need a specific license if you need to make changes to existing reports.  Need an account?  Here's how you get one!
Because using the Infomaker application now requires a license, individuals who only need to run reports must do so from within Jenzabar One.  This may mean using Jenzabar in a way you are unfamiliar with.  These instructions can help you add, and run an Infomaker report form within Jenzabar One.
How to connect to, and log in to, the Jenzabar testing environment.
Directions for connecting to the Jenzabar Remote Apps server and the associated remote applications.
Cedar Crest has upgraded our platforms to the newest versions of Jenzabar and related applications.  These instructions will help you connect and test the new environment.
There are a variety of reasons that we might need to update our Remote Apps.  Sometimes new applications will not show up.  Sometimes old applications disappear.  Whatever the case, here is how you get that accomplished.

These directions include information for Windows 7 and Windows 10 users.
This connection is needed in order to use Jenzabar-linked tables for Access reporting.