Overview
Sometimes it is necessary to ask Jenzabar for help with an issue that you are encountering that falls outside of the Office of Information Technology's normal support arena. To do this, you need a My.Jenzabar account. If you do not already have one, click here to find out how to request one.
Here is how you do that.
Putting in a Jenzabar Support Ticket
- Go to https://support.jenzabar.net and sign in.
- Once logged in, you will see this entry at the top of the menu. Click on Module Support.
- To start a ticket, click Module Support at the top of the What can we help you with? menu:
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Once you have clicked Module Support, you will be taken to this form that you will need to complete.
- Select the relevant Jenzabar module, enter a brief description in the next line, and details in the large box. As always, the key to getting good help is asking good questions. Provide details: what you did, what you expected to happen, what happened instead, exact wording of any error messages, and screenshots if applicable.
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For Priority, choose the appropriate response based on the issue you are putting in. Most of our tickets should be Low. Before submitting a High or Medium priority ticket, please make sure that the Office of Information Technology has a ticket open in our system for this issue, and that we have advised you to put in a Jenzabar ticket. Under normal circumstances, we put in a ticket for those impact levels.
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You may optionally attach screenshots at the bottom.
- Click SEND.
- You will receive an email confirmation a few minutes later.