Helpdesk QuickSupport Access

QuickSupport is a tool used by the IT Helpdesk to provide remote computer. TeamViewer is the name of the software we are using to provide QuickSupport.

To Receive Assistance with QuickSupport

QuickSupport should only be run when you are on the phone with IT Helpdesk support staff.

Do not run QuickSupport and allow remote control unless you are on the phone with a staff or student consultant and understand what is being done via remote support.

1. Download the QuickSupport Software

A Helpdesk team member will send you and email with the link to QuickSupport, or you can click on the link below:

2. Run QuickSupport

Double-click on the downloaded file to start the QuickSupport software. Remote control is only possible when this application is running.

Note: Windows users may get a warning from your antivirus software when launching QuickSupport. You can safely ignore this message.

You will see a window with an ID and Password. The ID is specific to your computer. A new password is generated each time you launch the program.

3. Allow remote control by ITS technician

Provide the ID and password to the technician when requested.

4. Quit QuickSupport

Close the QuickSupport application to terminate the remote control session.


Article ID: 56651
Wed 6/27/18 2:55 PM