About the Program
Information Technology aims to give its student consultants, while receiving an academic education, the skills and professional manners that will make them valuable to future employers. Student Consultants are given the opportunity to make valuable contributions to the Cedar Crest community by helping their fellow students as well as faculty and staff with their technology needs.
The Benefits of Joining our Team
Benefits:
- Gain valuable hands-on experience in IT support.
- Flexible work hours to accommodate your class schedule.
- Develop strong connections with the campus community.
- Build friendships with diverse students outside your residence hall and major.
- Exposure to a collaborative and dynamic IT environment.
In addition, working at an IT helpdesk can provide valuable experience and skills that are transferable to a wide range of other careers. Here's how this experience can enhance your resume for other career paths:
- Problem-Solving Skills: IT helpdesk professionals excel in troubleshooting and resolving technical issues. These problem-solving skills are essential in almost any job, as all careers involve addressing challenges and finding solutions.
- Customer Service: Working at an IT helpdesk often involves dealing with customers one on one, in-person or on the phone. This experience demonstrates strong customer service skills, which are valuable in any profession that requires interaction with clients or customers.
- Communication Skills: Helpdesk roles require explaining technical issues and solutions in a clear and understandable manner commensurate to the individuals understanding of technology. This ability to communicate complex concepts is valuable in any job, especially those that involve cross-functional or client interactions.
- Patience and Empathy: Dealing with end-users who are facing technical issues necessitates patience and empathy. These qualities are highly desirable in many careers, where building and maintaining positive relationships with colleagues, clients, or patients is crucial.
- Multitasking: IT helpdesk professionals often manage multiple issues concurrently. This demonstrates your capacity to prioritize tasks and efficiently manage your workload, which is beneficial in roles that require multitasking and meeting deadlines.
- Adaptability: The IT industry is ever-evolving, and working in an IT helpdesk role often requires adapting to new technologies and software. This showcases your adaptability and willingness to learn and adapt. These qualities are valued in any job where change is constant.
- Attention to Detail: Troubleshooting technical issues often requires a keen eye for detail. Attention to detail is a valuable skill in roles that require precision, accuracy, and quality control.
- Teamwork: IT helpdesk professionals frequently collaborate to address issues. Your experience working as part of a team highlights your ability to work effectively with colleagues, which is a desirable skill in most professions.
- Time Management: Balancing various technical issues and user requests can help you develop effective time management skills, which are important in almost any job to meet deadlines and complete tasks efficiently.
- Technical Skills: If your job requires some level of technical proficiency, your experience in an IT helpdesk can demonstrate your familiarity with various software, hardware, and IT tools. This can make you more capable of handling responsibilities which require use of technology, whether it be a specific application or hardware-related tasks in your new role.
Who Can Apply
- Students must be enrolled full-time for the semester they are working (exceptions for Winter and Summer break work)
- Both Federal Work Study and general Campus Employment students are eligible to apply.
- Though all students are welcome to apply, we do look for students who can provide at least 4 semesters of work as we invest a lot of time and resources into training our students.
- Traditional, SAGE, Graduate, resident or commuter; all are welcome and encouraged to apply!
The Application Process
- All students must apply through Handshake. Use your FalconNet username and password to login when requested.
- When positions are available, you can use these links to submit an application:
- After you submit an application, you will receive an email with information on scheduling an interview.
- All new hires are required to return to campus for paid training sessions the Wednesday-Friday before classes begin for their starting semester. Resident students will be given permission to move in early. Some meals will be provided during training.
Position Descriptions
Job Title: HELPDESK CONSULTANT
Key Responsibilities:
- User Assistance: Provide friendly and timely technical support to students, faculty, and staff through in-person, phone, and email channels.
- Problem Solving: Diagnose and resolve common hardware and software issues, escalating complex problems to senior technicians when necessary.
- Documentation: Maintain accurate records of user inquiries, troubleshooting steps, and resolutions in our ticketing system.
- Equipment Setup: Assist with the setup and configuration of computers, printers, and mobile devices.
- Software Support: Help users with software installations, updates, and basic software-related inquiries.
- User Training: Offer guidance to users on IT procedures, software usage, and best practices.
Qualifications:
- Currently enrolled at least half time (6 credits) at Cedar Crest College.
- Strong interest in technology and a desire to learn and grow in IT support.
- Excellent communication and interpersonal skills.
- Basic understanding of computer hardware and software.
- Ability to work well in a team and independently.
- Willingness to adapt and learn new technologies.
Job Title: AV/TECHNICAL CONSULTANT
Key Responsibilities:
- User Assistance: Provide friendly and timely technical support to students, faculty, and staff through in-person, phone, and email channels.
- Problem Solving: Diagnose and resolve common hardware and software issues, escalating complex problems to senior technicians when necessary.
- Documentation: Maintain accurate records of user inquiries, troubleshooting steps, and resolutions in our ticketing system.
- Equipment Setup: Assist with the setup and configuration of computers, printers, and mobile devices.
- Equipment Maintenance: Perform preventative maintenance checks in campus computer labs and other student use workstations. Perform weekly preventative maintenance checks on classroom equipment, troubleshooting technology in the classroom, setup and retrieval of A/V equipment across campus, and other duties as assigned.
Qualifications:
- Currently enrolled at least half time (6 credits) at Cedar Crest College.
- Strong interest in technology and a desire to learn and grow in IT support.
- Excellent communication and interpersonal skills.
- Basic understanding of computer hardware and software.
- Ability to work well in a team and independently.
- Willingness to adapt and learn new technologies.