Set Up Cedar Crest Email on Your Mobile Device

Overview

You can access your Cedar Crest College email, calendar, and contacts from your smartphone or tablet using the Microsoft Outlook app.

Outlook is the recommended mobile email application for Cedar Crest students, faculty, and staff. It is available at no cost for iPhone, iPad, and Android devices.

Step 1: Download Microsoft Outlook

Install the Microsoft Outlook app from your device's app store.

Be sure to select Microsoft Outlook, published by Microsoft Corporation.

Step 2: Add Your Cedar Crest Email Account

The setup process is similar for iPhone, iPad, and Android devices.

  1. Open the Outlook app.
  2. Select Add Account or Get Started, depending on your device.
  3. If Outlook automatically suggests an account you do not want to use, select Skip or the option to add a different account.
  4. Enter your full Cedar Crest email address (username@cedarcrest.edu).
  5. Tap Add Account or Continue.
  6. If prompted to select an account type, choose Microsoft 365 or Work or School Account.
  7. Enter your FalconNet password.
  8. Complete the Microsoft multifactor authentication (MFA) verification if prompted.
  9. Follow any additional prompts to finish setting up your account.

Once setup is complete, your Cedar Crest inbox will appear in Outlook.

Note: Depending on your device and College security requirements, you may be prompted to register your device or complete additional security steps.

Step 3: Allow Notifications

Outlook may ask for permission to send notifications.

Select Allow if you would like to receive alerts for new email messages and calendar reminders.

You can change these preferences later in Outlook's settings or your device's notification settings.

Add Cedar Crest Email to an Existing Outlook App

If you already use Outlook for another email account, you can add your Cedar Crest account without removing the existing one.

  1. Open the Outlook app.
  2. Tap your profile picture or account icon in the upper-left corner.
  3. Select Settings (gear icon).
  4. Under Accounts, select Add Account.
  5. Choose Add Email Account.
  6. Enter your Cedar Crest email address.
  7. Sign in using your FalconNet password and complete MFA if prompted.

You can switch between accounts by tapping the account icon in Outlook.

Access Your Calendar in Outlook

The Outlook mobile app also provides access to your Cedar Crest calendar.

  1. Open the Outlook app.
  2. Tap the Calendar icon near the bottom of the screen.
  3. View your scheduled appointments and meetings.
  4. Tap the + icon to create a new calendar event.

Calendar changes will synchronize with your Cedar Crest Microsoft 365 account.

Troubleshooting

Outlook Does Not Accept My Password

  • Verify that you entered your full Cedar Crest email address.
  • Make sure you are using your current FalconNet password.
  • Try signing in at https://outlook.office.com to confirm that your account is working.

If you cannot sign in through the website either, contact the IT Help Desk.

I Cannot Complete MFA

If you are unable to approve the Microsoft Authenticator notification or use your registered verification method, contact the IT Help Desk.

If you recently replaced your phone, you may need assistance setting up Microsoft Authenticator on your new device.

Outlook Is Not Receiving New Messages

  1. Make sure your device is connected to Wi-Fi or cellular data.
  2. Open Outlook and refresh your inbox.
  3. Check that your device is not in Airplane Mode.
  4. Verify that your account is working through Outlook on the web.
  5. Check for Outlook app updates in your device's app store.
  6. Restart the Outlook app or your device.

If the issue continues, contact the IT Help Desk before removing and re-adding your account.

I Am Not Receiving Email Notifications

  1. Open Outlook and go to Settings.
  2. Select Notifications.
  3. Verify that notifications are enabled for your Cedar Crest account.
  4. Check your device's notification settings to make sure Outlook is allowed to send alerts.
  5. Make sure Do Not Disturb or Focus settings are not preventing notifications.

Using Other Mobile Email Applications

Microsoft Outlook is the recommended application for accessing Cedar Crest email on mobile devices.

Some built-in email applications, such as Apple Mail, may support Microsoft 365 accounts. However, available features and authentication requirements can vary by device and application.

If you prefer to use another email application, refer to the manufacturer's setup instructions. Select Microsoft Exchange or Microsoft 365 when available, and use your full Cedar Crest email address.

Important: Do not select a basic POP or IMAP configuration as a workaround for Microsoft 365 sign-in problems. Your College account may require modern authentication and additional security protections.

Need Additional Help?

If you are unable to set up or access Cedar Crest email on your mobile device, contact the IT Help Desk.

Email: helpdesk@cedarcrest.edu

In Person: Tompkins College Center (TCC)

You can also submit a support request through the Cedar Crest IT Support Center.

Related Articles

  • Getting Started with Cedar Crest Email & Outlook
  • Microsoft Multifactor Authentication (MFA) Setup
  • Organize Your Inbox with Focused Inbox & Rules
  • Set Up Automatic Replies in Outlook

Additional Microsoft Resources

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