Services A-Z (47)

Please use this form to request assistance in classrooms for academic events only.

Requests to install software on classroom instructor stations and computer lab classrooms.

Request a software upgrade for or installation of administrative software.

Request assistance for error messages and other issues using administrative applications including Jenzabar, Alchemy, Docuware, ReportExec, and other similar applications.

Service request form for full time employees to request a FalconNet account-linked Adobe ID.

This form is for Cedar Crest College Faculty and Staff Audio/Visual Equipment reservations.

Individual or class instruction is available for instructors or students for academic events.

Use this form for help with your desktop, laptop, mouse, keyboard, or peripheral devices.

Use this form to request a computer move when switching offices, to update our inventory after a move has been made, or for pickup of hardware for recycling.

Form for requesting a conference phone for a meeting.

Request data processing events in Jenzabar and to request data files for non-Jenzabar-linked databases and software systems.

Request access to a department email account or department-use FalconNet (network) account.

Use this form to update your Registrar-approved name change.

Use this service request if you have not registered on the self-service password website, or have forgotten your security question answers to reset your own password.

Link for the Self-Service site to enroll or to reset your FalconNet password.

Can't find what you need above? Use this form, tell us what you need, and we'll be in touch within one business day.

For for requesting a new GoToMeeting account.

Form for requesting your Student or Employee (Jenzabar) ID Number

Use this form to request InfoNet report access in My CedarCrest.

Use this form to request information, ask for advice, or ask for help on designing your online course and materials.

New employees can request orientation training with Instructional Technology to learn how to use the College's LMS system, CANVAS.

Access is given to departments who enter student information and purchasing data only.

Questions related to start/end Dates of terms, access to courses, moving course material to a different term, and other administrative questions/issues with CANVAS.

Use this form for complete videos and audio files. For scene digitizing requests, please use the Course Development request form.

Link to the Library's media request form.

Use this form to request changes to a current page or portlet within My CedarCrest. This includes updates on information, file downloads, and access.

Use this form to request your My CedarCrest username and password.

Use this form to request a new page or portlet creation within My CedarCrest. New requests will be followed up with an appointment to discuss your needs and start the new project request.

Please use this request if you are receiving an error message while attempting to use a portlet or form within My CedarCrest.

Request assistance connecting to shared personal or departmental folders on the network. This includes help mapping drives.

Request for a new computer, not a replacement.

Service to request access to a current departmental account, or for the creation of a new departmental account.

Support for College-owned printers, including Ricoh multi-function devices.

Please use this form to report non-urgent issues only. If you need immediate assistance, please dial extension 4357 from the classroom phone, or call 610-606-4635.

Use this form to notify Information Technology of any errors or abnormalities experienced in Jenzabar or Infomaker.

Request installation of campuswide or department-purchased software on department computers, including departmental student stations.

Request assistance for currently-installed software on College-owned devices.

Request to access current student club/organization email accounts and print accounts, or to request the creation of a new club account.

Submission form to request technology purchases both hardware- and software-related.

Requesting assistance with the VPN network.

Walk-In Request form & information.

Use this form to request the installation of hardwired network connections in offices or other locations.

Issues with your current hardwired (ethernet) connection in your residence hall room, office, or other campus location.

Information on finding support for wireless connections on college-owned devices.

Wireless access from personal and campus owned devices, for faculty, staff, students, and guests.

If you have tried following the Falconstream directions in our knowledge base, and are still unable to connect your smart device to the wireless network, please submit a request form.

Request wireless access for events that include the general public that are more then 2 hours long, or for vendors who needs to process credit card or other information at an event. Two weeks notice is requested for these service requests.