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Can't find what you need above? Use this form, tell us what you need, and we'll be in touch within one business day.
Reason for Request
A short description to explain the nature of a ticket.
What do you need help with?
Login / Password
Software/Web Application
Internet Access
Printing
A Device
Account/Network Share Access
Ownership
Employee Cedar Crest Computer
Laptop for Learners Computer
Personal-Owned Computer
Personal-Owned Mobile Device
Location of Device Where Issue Occurs
Please choose the location of the device when the issue is occurring.
Off-Campus
Allen House
Alumnae Hall
Blaney Hall
Butz Hall
Cressman Library
Curtis Hall
FalconPlex
Hamilton Boulevard Building
Hartzel Hall
Lees Hall
Miller Building
Moore Hall
Oberkotter Center
Plant Building
Rodale Aquatic Center
Safety and Facilities Building
Science Center
Steinbright Hall
Tompkins College Center
Default Location Type
Classroom
Departmental/Shared
Office
Other
Personal-Owned Device
Preferred Contact Method
Please choose the preferred contact method. Keep in mind that some information cannot be given over the phone or to personal email addresses.
College Email Address
Teams Chat
Phone
Personal Email Address
Contact Number
Please enter the best contact number to reach you.
Personal Email Address
Please provide a current personal email address if you do not currently have or are unable to access your Cedar Crest College email account.
Type of Device
Desktop Computer
Laptop
Mobile Device
Tablet
Device Operating System
Windows
Mac OS
Android
iOS
Google Chromebook
Other
Default Accounts
Default Accounts
AstraSchedule
CANVAS Course Portal
College Email
FalcoNet-Linked Account
Jenzabar
My CedarCrest
Print Quota System (FalconPrint & EmployeePrint)
Wireless Network
Other
Hardware Issue
Device has Error Message
Device is Frozen/Not Responding
Device Won't Turn On
Other
Hardware Type
Please choose what hardware you need help with.
Computer
Monitor
Printer
Mouse/Keyboard
Other
Clear
Type of Network Issue
Internet Access
Network Drive Share
VPN
Printer Type
Ricoh MF Device
Desktop/Other Printer
Software Title
Please choose the software title for the request
Adobe Acrobat Pro
Adobe Creative Suite
Adobe Reader
Alchemy
Arc-Pro
AstraSchedule
CANVAS
Global Protect VPN
GoToMeeting Client
Jenzabar
Microsoft Application
My CedarCrest
PowerFaids
SPSS
Transact
VLC Player
Web Browser (Chrome, Edge, Firefox, Safari)
Other (please include title in description)
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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Login Issue
Yes
No
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code