FalconPrint: Troubleshooting Printing Problems

Overview

If you are having trouble printing through Cedar Crest College's FalconPrint system, follow the troubleshooting steps below.

This article covers common printing problems on Windows and macOS, including missing printers, authentication errors, and print jobs that do not appear at the printer.

1. FalconPrint Does Not Appear in the Printer List

Windows 11

  1. Open Settings > Bluetooth & devices > Printers & scanners.
  2. Look for FalconPrint.
  3. If it is missing, verify that your computer is connected to FalconNet.
  4. Restart your computer.
  5. If FalconPrint is still missing, reinstall PaperCut Mobility Print using the College's installation instructions.

macOS

  1. Open System Settings > Printers & Scanners.
  2. Check whether FalconPrint is listed.
  3. If it is missing, verify your FalconNet connection.
  4. Restart your Mac.
  5. Reinstall Mobility Print if necessary.

2. Print Job Does Not Appear at the Printer

If you submitted a document but cannot find it:

  1. Confirm that FalconPrint was selected when printing.
  2. Verify that the job was submitted without an error.
  3. Make sure you are signing in at the printer using the correct College account.
  4. Check for any pending or failed jobs on your computer.
  5. Try printing a small test document.

If the issue continues, contact IT Support through the request form.

3. FalconPrint Is Asking for a Username or Password

FalconPrint may request authentication when you submit a document.

  • Enter your FalconNet username and password.
  • Make sure you are using your current credentials.
  • Check for saved or outdated passwords on your device.
  • If you recently changed your password, restart your computer and try again.

Never share your password with another person.

4. Print Jobs Are Stuck or Not Printing

Windows 11

  1. Open Settings > Bluetooth & devices > Printers & scanners.
  2. Select FalconPrint.
  3. Open the print queue.
  4. Check for jobs showing an error or pending status.
  5. Cancel any stuck jobs you no longer need.
  6. Restart the application and try printing again.

macOS

  1. Open System Settings > Printers & Scanners.
  2. Select FalconPrint.
  3. Open the printer queue.
  4. Review pending or paused jobs.
  5. Remove failed jobs if necessary.
  6. Try printing again.

If the printer remains unavailable, proceed to the appropriate troubleshooting section below.

5. Resetting the Printing System on macOS

If FalconPrint continues to experience problems after reinstalling or removing the printer, you may need to reset the macOS printing system.

Warning: Resetting the printing system removes all printers and scanners configured on your Mac, including personal printers. You will need to reinstall them afterward.

Reset Instructions

  1. Open Apple menu > System Settings.
  2. Select Printers & Scanners.
  3. Control-click (or right-click) in the printers list.
  4. Select Reset Printing System, if available.
  5. Confirm the reset.
  6. Enter your Mac administrator credentials if requested.
  7. Restart your Mac.
  8. Reinstall FalconPrint using the College's Mobility Print installation instructions.

If the reset option is unavailable, consult Apple Support – Solve printing problems on Mac or submit an IT Support Request.

Note: Resetting the printing system should be used only after standard troubleshooting has failed.

6. FalconPrint Works on One Device but Not Another

If you can print from one computer but not another:

  • Confirm both devices are connected to FalconNet.
  • Check whether FalconPrint is installed on the affected device.
  • Verify that your operating system is supported.
  • Check whether outdated printer settings or credentials are saved.
  • Reinstall Mobility Print on the affected device if necessary.

7. Printer Displays an Error or Is Out of Paper

If the physical printer displays an error:

  • Check the printer's display for instructions.
  • Confirm whether the printer needs paper or has a paper jam.
  • Follow any on-screen directions intended for users.
  • Do not attempt to open secured panels or perform maintenance that requires technician access.

If the printer remains unavailable, submit an IT Support Request and include the printer's location and displayed error.

Need Additional Assistance?

If these steps do not resolve your issue, submit an IT Support Request.

Include:

  • Your computer's operating system (Windows or macOS).
  • The printer name or location.
  • A description of the problem.
  • Any error messages or screenshots.
  • Troubleshooting steps you have already completed.
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