Canvas: Supported Web Browsers and System Requirements

Overview

Canvas is Cedar Crest College's online learning management system. To ensure the best experience when accessing course materials, submitting assignments, taking quizzes, and participating in online activities, use a supported and up-to-date web browser.

Canvas supports the current and previous major releases of several popular browsers. Keeping your browser updated helps prevent compatibility, performance, and security issues.

Supported Web Browsers

Canvas supports the following browsers on compatible operating systems:

Browser Supported Platforms Recommendation
Google Chrome Windows, macOS, ChromeOS Recommended
Microsoft Edge Windows, macOS Recommended
Mozilla Firefox Windows, macOS Supported
Apple Safari macOS Supported

Important:

  • Use the latest available stable version of your browser.
  • Canvas generally supports the current and previous major versions of supported browsers, subject to Instructure's published requirements.
  • Some Canvas features and third-party course tools may have additional browser requirements.
  • Internet Explorer is not supported.
  • Older operating systems may be unable to run a supported browser version.

For the most current compatibility information, refer to the official Canvas browser and computer requirements.

Check and Update Your Browser

Google Chrome

  1. Open Google Chrome.
  2. Select the three-dot menu in the upper-right corner.
  3. Select Help > About Google Chrome.
  4. Chrome will automatically check for available updates.
  5. Select Relaunch if prompted.

Microsoft Edge

  1. Open Microsoft Edge.
  2. Select the three-dot menu in the upper-right corner.
  3. Select Help and feedback > About Microsoft Edge.
  4. Edge will automatically check for available updates.
  5. Restart the browser if prompted.

Mozilla Firefox

  1. Open Firefox.
  2. Select the menu button in the upper-right corner.
  3. Select Help > About Firefox.
  4. Firefox will check for available updates.
  5. Restart Firefox if prompted.

Apple Safari

Safari updates are typically included with macOS updates.

  1. Select the Apple menu.
  2. Open System Settings.
  3. Select General > Software Update.
  4. Install available updates as appropriate.

On older macOS versions, the Software Update option may be located elsewhere in System Preferences.

Computer and Internet Requirements

Canvas is designed to work on computers with supported operating systems and modern web browsers.

For the best experience:

  • Use a computer running a currently supported version of Windows or macOS.
  • Keep your operating system and browser updated.
  • Maintain a reliable internet connection.
  • Enable JavaScript and cookies in your browser.
  • Allow pop-ups when required for course activities or third-party learning tools.
  • Use a computer with sufficient memory and processing capability for your coursework.

Note: Some courses may require additional software, a webcam, microphone, or other equipment. Refer to your course syllabus for specific requirements.

Using Canvas on Mobile Devices

Canvas can be accessed through a mobile browser or through the Canvas mobile applications.

The following applications are available:

  • Canvas Student: For students accessing courses, assignments, grades, and messages.
  • Canvas Teacher: For instructors managing course activities.
  • Canvas Parent: For authorized observers, where applicable.

Mobile applications are available through the Apple App Store and Google Play Store.

For assignments, quizzes, exams, and activities that use third-party tools, a Windows or Mac computer with a supported browser is recommended.

Some Canvas features may function differently or have limited availability on mobile devices.

Troubleshooting Browser Problems

If Canvas is not displaying correctly or a feature is not working, try the following steps.

1. Refresh the Page

Reload the Canvas page to see whether the issue resolves.

2. Update Your Browser

Confirm that you are using a supported and current browser version.

3. Try Another Supported Browser

If a feature is not working in your current browser, try Chrome, Edge, Firefox, or Safari.

4. Clear Browser Cache and Cookies

Outdated browser data can sometimes interfere with Canvas.

Clear the cache and cookies for your browser, then close and reopen it.

Note: Clearing cookies may sign you out of websites.

5. Disable Browser Extensions Temporarily

Ad blockers, privacy extensions, and other browser add-ons may interfere with Canvas or integrated course tools.

Try opening Canvas in a private or incognito window to help determine whether an extension is causing the problem.

6. Check Pop-Up Settings

Some course resources and third-party tools open in separate browser windows.

If a resource does not open, check whether your browser is blocking pop-ups.

Allow pop-ups for the required trusted course website when necessary.

7. Restart Your Browser or Computer

Close all browser windows and reopen Canvas.

If the problem continues, restart your computer.

Additional Resources

Need Additional Assistance?

If you continue experiencing problems accessing or using Canvas, submit an IT Support Request.

When submitting your request, include:

  • The browser you are using (Chrome, Edge, Firefox, or Safari).
  • Your computer's operating system.
  • The Canvas course or feature affected.
  • A description of the problem.
  • Any error messages or screenshots.

This information will help IT Support troubleshoot the issue more efficiently.

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