Information Technology Student Consultant Program

About the Program

Information Technology aims to give its student consultants, while receiving an academic education, the skills and professional manners that will make them valuable to future employers. Student Consultants are given the opportunity to make valuable contributions to the Cedar Crest community by helping their fellow students as well as faculty and staff with their technology needs.

The Benefits of Joining our Team

Becoming a Student Consultant offers you the chance to:

Obtain professional training and hands on experience while earning money.

Several of our positions are entry level, and are designed to help students with little to no work experience learn real-life work skills along with technology training.

Expand your skills outside of your major

You do not need to be a computer major to become a computer technician. We provide the training; you provide the enthusiasm and willingness to learn. Technology is invaluable no matter where your career path takes you.

Build a better resume

When you graduate, you'll be competing with many others with your same degree and grade point average. Being tech savvy can help you stand out above the rest, and get your foot in the door.

Who Can Apply

  • Students must be enrolled full-time for the semester they are working (exceptions for Winter and Summer break work)

  • Both Federal Work Study and general Campus Employment students are eligible to apply.

  • Though all students are welcome to apply, we do look for students who can provide at least 4 semesters of work as we invest a lot of time and resources into training our students.

  • Traditional, SAGE, Graduate, resident or commuter; all are welcome and encouraged to apply!

The Application Process

  1. We have two hiring windows during the year, April for the following Fall semester, and November for the following Spring Semester. 

  2. An email and posts to the CC app will be sent to the entire campus when we begin the hiring process.

  3. All students must complete an application on My CedarCrest. The application is located under Current Students-->Student Financial Services-->Financial Aid. The direct link is HERE (must login to see page contents). You'll find information on the page for Campus Employment or Federal Work Study, depending on your status, including an application link.

  4. After you submit an application, you will receive an email with information on scheduling an interview.

  5. All new hires are required to return to campus for training the Friday-Sunday before classes begin for their starting semester. Resident students will be given permission to move in as early as Thursday. Some meals will be provided during training.
     

Position Descriptions

Job Title: HELPDESK CONSULTANT

Responsibilities:

  • Utilize excellent written and verbal communication skills to provide quality customer support via phone, email, and walk‐ins in a timely and accurate manner.
  • Maintain the computer labs and classroom technology, assisting students and instructors with software and hardware questions that may arise.
  • Troubleshoot basic hardware and software problems.
  • Continually expand their knowledge of department policies, networking, email, hardware, software applications and operating systems.

Requirements: 

  • Requires some basic familiarity with computers and campus network, sense of responsibility, desire to work with people, good communications skills, and motivation to progress.
  • The student must have the people skills required to answer phones, and the ability to troubleshoot computer issues after the initial training.
  • Candidates must have the ability to represent Information Technology with professionalism and to work with limited supervision.

Job Title: TECH CONSULTANT

Responsibilities:

  • Assist the hardware technician in troubleshooting hardware and software problems.
  • Maintain repairs on computer facility equipment including audio/visual equipment, and keeping record of service and maintenance calls.
  • Set up new systems for users, tracking equipment and assisting with inventories.
  • Perform preventative maintenance checks in campus computer labs and other student use workstations.
  • Perform weekly preventative maintenance checks on classroom equipment, troubleshooting technology in the classroom, setup and retrieval of A/V equipment across campus, and other duties as assigned.

Requirements: 

  • Required demonstrated proficiency in all areas listed for Helpdesk Consultant, as well as desire to progress in skills necessary in maintaining, troubleshooting, and repairing PCs and printers.
     

Leadership Opportunities

Student Consultants have the opportunity to move into leadership roles after 3 semesters of experience in Information Technology. These positions are interviewed for in the Spring semester for the following academic year. 

Student Lead Coordinator Positions

Administrative Coordinator

Position Duties include:

  • Direct supervision of project leaders
  • monitor closed ticket reports for quality and consistency
  • Update/approve shifts in Teams App
  • Oversee performance evaluations with other lead coordinators
  • Resolve any problems or concerns with consultants, reporting on the resolution at weekly lead meetings
  • Conduct escalated disciplinary meetings
  • Coordinate the semester scheduling for both locations with other lead coordinators
  • Review online course completion and training requirements
  • Assist with software and network troubleshooting training
  • Bi-weekly check-ins with all student consultants

AV/Lab Coordinator

Position Duties include:

  • Direct Supervisor of all IT office student consultants
  • Work with AV staff on support issues
  • Maintain high customer service standards
  • Assist with all AV and Printer training
  • Monitor Maintenance Reports and do random lab checks
  • Communication to all helpdesk staff on current issues
  • Handle any escalated support issues or send them to the AV staff
  • Work with Admin Coordinator and Helpdesk Manager on Evaluations
  • Weekly check-ins with all 3rd level and Technical consultants
  • Conduct initial disciplinary meetings

Help Desk Coordinator

Position Duties include:

  • Direct Supervision of all Helpdesk student staff
  • Monitor the help desk schedule to ensure adequate coverage
  • Maintain high customer service standards
  • Communications to all help desk staff on current issues
  • Handle any escalated support issues or send to IT Staff
  • Work with Admin Coordinator and Helpdesk Manager with Evaluations
  • Assist with new hire training
  • Oversee Weekend Rotation Schedule, finding and monitoring coverage
  • Weekly check-ins with all 1st and 2nd level consultants
  • Conduct initial disciplinary meetings
     

Student Project Leader Positions

These positions require completion of all 1st and 2nd level Helpdesk training requirements. Project Leaders work as 3rd level Helpdesk consultants with additional duties as described below. Project leaders do not directly supervise employees, but may lead team members for projects as needed. 

AV Training and Event Consultant

  • Description: Provides training as needed to academic presenters, and coverage for campus events. (and in classrooms for event presenters as needed).
  • Positions Available: 2
  • Hours: 8-10 hours in IT Office per week. Additional hours as needed for training and events.

TeamDynamix Librarian

  • Description : manages the internal and external knowledge base, updating content and soliciting content from student consultants, leaders, and IT staff.  
  • Positions available: 2
  • Hours: 6-8 hours in IT Office per week. 2-4 hours of research per week for article creation and review.

Social/Media Consultant

  • Description: in charge of arranging several social events each semester, including the student consultant appreciation week and party. Also in charge of updating Curtis bulletin boards and social media posts. Responsible for monitoring CC app for IT-related posts to respond.
  • Positions Available: 1
  • Hours: 8-10 hours in IT Office per week. Additional hours as needed for project completion and special events.

Instructional Technology Consultant

  • Description: assists the Instructional Technology staff in the creation of online course material.
  • Positions Available: 1
  • Hours: 8-10 hours in IT Office per week. Additional hours as needed for training and LMS projects.

 

 

Details

Article ID: 74387
Created
Mon 3/25/19 11:57 AM
Modified
Thu 3/28/19 2:47 PM