My CedarCrest Login Assistance

Overview

Use this form to request a new password, and to request your My CedarCrest username.

Self-Service Password Reset

If you've set your My CedarCrest password security questions, you can reset your own password. Please click below to visit the Forgot my Password page.

If you haven't set, or don't remember your security questions, visit our knowledge base article for directions once you re-gain access to your My CedarCrest account. 

My CedarCrest Forgot My Password Page - use if you have previously created security questions on your My CC account. Otherwise, click on the Request Login Assistance link to the right on this page. 

Password Change Policy

Employees:

Jenzabar ID Number:

  • If the employee can access their College email address, the ID number is sent to their College email account.
  • If they cannot access their email, and they are a current employee, the ID number can be given in the following formats:
    1. In person, where the employee must provide a valid photo ID.
    2. Sent to the personal email address listed in InfoNet.
    3. Provided via the department’s admin, supervisor, or Human Resources.

My CedarCrest Password:

My CedarCrest passwords are given in person at the Curtis Helpdesk or delivered to the employee’s College email address ONLY.*

*Note: Student Consultants do not have access to My CedarCrest Passwords. They use the password reset portlet in My CedarCrest, which automatically sends a new randomly generated password to the employee’s College email address. An IT staff member must print out a letter containing passwords for walk-ins.

Students:

Student ID Number

  • If the student still has access to their College email address, the ID number is sent to their College email account.
  • If they cannot access their email, or they are no longer a student, the ID number can be given in the following formats:
    1. In person, where the student must provide a valid photo ID.
    2. Sent to the personal email address listed in InfoNet. If this address is no longer valid, information must be mailed.
    3. Sent to the mailing address listed in InfoNet. If this address is no longer valid, student must recite old mailing address verbatim. If correct, information will be mailed to new mailing address.

My CedarCrest Password:

  • If the student still has access to their College email address, the password is sent to their College email account.
  • If they cannot access their email, or they are no longer a student, the ID number can be given in the following formats:
    • In person, where the student must provide a valid photo ID.*
    • Sent to the personal email address listed in InfoNet. If this address is no longer valid, information must be mailed.
    • Sent to the mailing address listed in InfoNet. If this address is no longer valid, student must recite old mailing address verbatim. If correct, information will be mailed to new mailing address.

*Note: Student Consultants do not have access to My CedarCrest Passwords. They use the password reset portlet in My CedarCrest, which automatically sends a new randomly generated password to the student’s College or personal email address. An IT staff member must print out a letter containing passwords for both walk-ins or mailed letters.