Cedar Crest College Information Technology provides technical support to students, faculty, and staff for College accounts, computers, software, network connectivity, classroom technology, and other IT-related services.
IT Support – Available 24/7
IT support is available 24 hours a day, 7 days a week, including weekends and holidays, through our partnership with Ferrilli, a technology services provider specializing in higher education.
You can contact IT Support using any of the following methods:
For the fastest assistance with an urgent technical issue, please call the IT Support phone number.
On-Campus IT Help Desk
In-person assistance is available at the Cedar Crest College IT Help Desk during scheduled walk-in hours.
Location: Tompkins College Center (TCC), South Annex
Walk-In Hours
| Day |
Hours |
| Monday–Thursday |
8:00 AM – 8:00 PM |
| Friday |
8:00 AM – 6:00 PM |
Walk-in hours may vary during holidays, academic breaks, and other College closures.
For changes to the regular schedule, visit Holiday Hours and Exceptions.
Please note: Although in-person assistance is limited to scheduled walk-in hours, remote IT support remains available 24/7.
Submit an IT Support Request
For non-urgent technical issues, you can submit a request through our online portal at any time.
Submit an IT Support Request
The IT Support Center allows you to submit new requests, provide additional information, and track the status of existing requests.
Additional Information
The Cedar Crest College Office of Information Technology works with Ferrilli to provide technical assistance across campus. Some requests may be handled directly by Ferrilli, while others may be referred to internal Cedar Crest IT staff or specialized support teams.