Microsoft Teams: Clearing the Teams Cache

Overview

Microsoft Teams is an easy way to pull together a group to share, collaborate and communicate in one central location without the use of phone calls that take time away from our day or emails that can easily get buried.  From directly within Teams we can bring everyone together to share information, securely edit files live and at the same time, bring together Microsoft Office 365 apps (OneDrive, OneNote, Planner, Forms, etc) and third-party apps and websites in one place, tag members of the team in conversations or actions and customize the work through adding notes (OneNote and others) and other applications.  From time to time, the local Teams cache becomes corrupted and needs to be cleared.  Here is that process.

For a more in-depth walk-through with Microsoft Teams, view the Tech Talk video training.

Clearing Teams Cache

1. If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

    Note

   • You won't lose any user data by clearing the cache.
   • Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.

   Clear Teams cache in Windows

   1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
   2. Open the Run dialog box by pressing the Windows logo key +R.
   3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
   4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
   5. Restart Teams.

   Clear Teams cache in macOS

   1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
   2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
   3. Enter the following command, and then press Return:
      
      rm -r ~/Library/Application\ Support/Microsoft/Teams
       
   4. Restart Teams.