Help! I responded to a Phishing or Scam Email

Tags phishing scam

Overview

The College has a variety of resources to help protect the community from phishing and attempts to steal your information.  However, sometimes these messages still get through, and often look legitimate enough to click on the link and maybe even fill out the information.  If you have received a Phishing/Scam email and simply deleted it, you are OK - but if you clicked on the link and maybe even given out some personal information, here is some helpful information on what to do.

What to do!

  1. If you moved the message to your Junk Mail and deleted it, there's nothing more to do!  You are safe!
  2. If you clicked on a link that actually took you to a website (most of the time these links are blocked by our system even if the email makes it to you).  You should reset your FalconNet password via the FalconNet Password Management site.  Click here for instructions.
  3. If you filled out information on a web page or replied to the email with personal information, you may need to do more than resetting your FalconNet password.  Here are some tips:
    - Make sure you are enrolled in MultiFactor Authentication at all financial institutions (they should all support this) and anywhere else that might have your personal information.  This will prevent almost any unauthorized access to your accounts, even if they have your address, phone number, or other identifiable information.
    - If you gave out information such as your address, phone number, or something else that can be used as a secondary method of identification, you should go to all of your financial institutions and reset your password.  You may also want to contact them to let them know that you have been exposed to a scam.  The financial institution may have a program or something else they can offer to protect your account(s).
    - Contact the major credit bureaus.  You can either monitor your credit through a service such as Credit Karma, or put a freeze on your credit.  This means that when someone tries to open an account, the credit bureau declines it and/or notifies you for approval. 

    Here is the contact information for the major credit bureaus:

    Experian
    Security Freeze Website
    By phone: 1-888-EXPERIAN (1-888-397-3742)
    By mail:
    Experian Security Freeze
    P.O. Box 9554
    Allen, TX 75013

    Equifax
    Security Freeze WebsiteEquifax
    By phone: 800-685-1111 (automated service line)
    888-298-0045 (customer care agents)
    By mail:
    Equifax Security Freeze
    P.O. Box 105788
    Atlanta, GA 30348-5788

    TransUnion
    ​​​​​​​
    Online: TransUnion Credit Freeze Website
    By phone: 1-888-909-8872
    By mail:
    TransUnion LLC
    ​​​​​​​P.O. Box 2000
    Chester, PA 19016
     
  4.  If your Social Security Number was exposed, there are a couple of steps you should follow:
    ​​​​​​​- If you do not already have one, create a My Social Security account at https://ssa.gov
    - You should file a report directly to the SSA by going to https://oig.ssa.gov/.
    - You can also call them directly at 1-800-772-1213.
  5. If the exposure has resulted in a financial account being compromised, or another situation that is an issue for you, remember that Phishing/Online Scams are illegal.  You can also take the next step to report it to the Allentown (or your local) police.  Click here for the Pennsylvania State Guide to reporting and responding to online scams.

If you have any additional suggestions for this article, please let us know.

Details

Article ID: 134444
Created
Fri 9/24/21 10:02 AM