Ricoh Printer/Photocopier Support

If having an issue with a printer/photocopier on campus call/e-mail the Help Desk or fill out the online service form to report your issue.  Include your location, the location of the Ricoh device and the issue being experienced with the Ricoh device with as much detail as possible.  Note: the person experiencing the issue must be the one reporting the issue.

• The Office of Information Technology will assign the issue to the appropriate person within the department who will assess the issue, and take appropriate action.
• If it is deemed that Ricoh must be called in, the Help Desk technician will make that assessement, call Ricoh and update the individual who put the ticket in of the progress with Ricoh -- and anything that they need to do on their end.
• No one on campus should be contacting Ricoh directly for support without direction from the Office of Information Technology.
• All supplies (toner, paper) will continue to be requested through Print Services as per the current procedure.