My device needs help! How do I get support through Cedar Crest's Technology Help Desk?
Your Laptops for Learners device comes with a 4-year warranty and is fully supported by the Office of Information Technology Help Desk! Need help? Here's how you get it!
The Office of Information Technology operates a walk-up Help Desk in the Cressman Library at the Bridge in the Student Success Center. In addition, help can be found via the Tech Team Help! Get Help! channel in Microsoft Teams and by emailing the help desk. Below are links on how to do all those things, along with some information on how to decide what the best way to get the help you need in the time you need it!
- For the most up-to-date information on hours and availability of the IT Help Desk, visit the IT Support Center website at https://help.cedarcrest.edu
- Email: helpdesk@cedarcrest.edu
- Tech Team Help Channel: Click Here
- Phone: 610-606-4635 (on campus dial x4357) Please leave a message, we will get back to you!
I have an URGENT issue, and I need help NOW!
The best thing to do is to bring your device to The Bridge in the Student Success Center at Cressman Library during its hours of operation. Check the IT Support Center for those times. While the library may be open, the Help Desk is not open 24 hours.
There is no one at The Bridge, and neither is the Help Desk open!
You still have options to get help!
There are times when the Office of Information Technology is open, but no one is at The Bridge for one reason or another. If you need immediate assistance, you should visit the Tech Team Help Channel (Click Here) and ask! The first available person will respond and guide you to get the help you need -- even after hours!
I am having trouble with the software on my L4L device. What should I do?
In this case, you should put in a help desk ticket by emailing helpdesk@cedarcrest.edu or jumping into the Tech Team Help Channel: (Click Here) and describing your issue in as much detail as possible. You will receive a response in a timely manner with guidance on how to receive the best help possible.
OK, so I installed something from the internet that made my device act weird. What should I do?
In this case, you should put in a help desk ticket by emailing helpdesk@cedarcrest.edu or jumping into the Tech Team Help Channel: (Click Here) and describing your issue in as much detail as possible. You will receive a response in a timely manner with guidance on how to receive the best help possible. Please be aware that we may have to erase your laptop to resolve your issue -- but don't worry! All Laptop for Learners devices default to saving all documents and desktop data to OneDrive, so your risk of losing data is minimal!
My device won't turn on, or I am having some other hardware problem. What should I do?
In this case, your best bet is to bring your device to us at The Bridge in the Cressman Library. We will assess your device as quickly as possible. If we have to take your device, we will give you a replacement right there on the spot so you will never be without a device! No worries!
The Help Desk took my L4L device. Will I get it back?
No, you will not get it back unless we expressly tell you that you would. If we take a L4L device, we will usually replace it with a new device on the spot so that you are never without a laptop and you can keep working all the time. While there are exceptions to that rule, the Office of Information Technology will do everything in our power to make sure you are never without a device.