My device needs help... but I'm off campus! What should I do?
Your Laptops for Learners device comes with a 4-year warranty and is fully supported by the Office of Information Technology Help Desk! Need help? Here's how you get it!
The Office of Information Technology operates a walk-up Help Desk in the Cressman Library at the Bridge in the Student Success Center. In addition, help can be found via the Tech Team Help! Get Help! channel in Microsoft Teams and by emailing the help desk. Below are links on how to do all those things, along with some information on how to decide what the best way to get the help you need in the time you need it!
But -- what happens if you are off-campus and you need help? Don't worry - we've got you!
Your Laptop for Learners device comes with a remote monitoring and management suite of software that does the following:
- Protects your laptop from malware, viruses, and ransomware
- Keeps it up-to-date with the latest operating system and application updates
- Theft protection software
- Allows the Office of Information Technology Help Desk to connect to your computer to provide technical support no matter where you are, as long as you have an internet connection!
My device is having a hardware problem and I cannot turn it on for help, what should I do?
Please either call the Help Desk at 610-606-4635 or email helpdesk@cedarcrest.edu and we will guide you on the best path for help - but don't fret, you have a warranty!