Overview
Microsoft Teams is an easy way to pull together a group to share, collaborate and communicate in one central location without the use of phone calls that take time away from our day or emails that can easily get buried. From directly within Teams we can bring everyone together to share information, securely edit files live and at the same time, bring together Microsoft Office 365 apps (OneDrive, OneNote, Planner, Forms, etc) and third-party apps and websites in one place, tag members of the team in conversations or actions and customize the work through adding notes (OneNote and others) and other applications. And now - it is our phone system!
Transferring a Phone Call in Teams Phones/Calls
- When in a call, click on the Transfer button.
- Next, if you want to transfer the person directly to the person, click Transfer then select the person to transfer to.
To announce the caller (which is preferred), click Consult then transfer.
- Now, select the person you want to transfer the call to. This will then call that person. If they answer, you can announce the caller, then click Transfer once done.
- If they do not answer, you can then click Resume to take the caller off hold and resume the call with the person.