Create a New Local Mail Profile to Resolve Sync/Sending Issues


A profile contains configuration information for email accounts, data files, and information about where your email items are saved. Unlike other commands and settings for Microsoft Outlook, profiles are edited in Control Panel in Windows, not within Outlook.

You can change the accounts that are contained, their settings, and data storage options for each profile. However, in some cases it might be recommended or required to create an additional Mail Profile or to recreate the current one. 


  1. Close the Outlook client.
  2. Windows 7: Click on the Windows button and go to Control Panel
    Windows 10: go to the Windows menu and click All apps. Choose “Windows System” from the applications list and then choose “Control Panel”
  3. In Control Panel, click or double-click Mail.​​​​​​​

    • Mail appears in different Control Panel locations depending on the version of the Microsoft Windows operating system, Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook is installed.

    • The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of window, type Mail.

    • Note:  The Mail icon appears after Outlook starts for the first time.

  4. Select Mail or Mail (32-bit)
  5. Click on Show Profiles… to show the list of Outlook mail profiles
  6. Click Add… to start the process of setting up a new profile
  7. Name the profile with a description of the mailbox you want to open. Click OK
  8. In the new window, click Next, and then Finish. 
  9. Back at the main Mail window, under When Starting Microsoft Outlook, use this profile: Choose Always Use this Profile and choose your newly created profile from the dropdown list, and then click OK. 
  10. Open the Outlook Client. Because this is a new profile, it will take time to pull all of your account information and mail from the Office365 cloud. Once it is finished, please test to see if your syncing and sending issues have been resolved. 

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Article ID: 132542
Fri 6/4/21 1:32 PM
Fri 6/4/21 1:32 PM