Remote Desktop Support using TeamViewer

TeamViewer and Remote Support

Cedar Crest College's Office of Information Technology has the ability to support the campus community whether you are on-campus, or somewhere else.  The only thing you need is your computer and a reliable internet connection to that computer.  To do this the Office of Information Technology uses TeamViewer, a remote support application.  To have a technician connect to your computer and help, you will need to download TeamViewer to your computer and follow these instructions:

 

Windows-based Computer

  1. Click here to download TeamViewer QuickSupport, save it to your Desktop or Downloads folder. (You will be asked to sign in to OneDrive with your FalconNet email and password)
  2. Navigate to your Desktop or Downloads folder (whichever one you saved the file in).
  3. Double click to run the TeamViewer application.
  4. Provide the technician with the Partner ID and Password.
     

Apple Macintosh OS X-based Computer

  1. The technician will provide you with a link to download TeamViewer to your computer.
  2. Once the DMG file is downloaded to your computer, double click to mount and open the DMG file.
  3. Double click to run the TeamViewer application.
  4. Provide the technician with the Partner ID and Password.

Details

Article ID: 85600
Created
Mon 8/26/19 1:31 PM
Modified
Fri 11/15/19 3:12 PM