Add Shared Mailbox to Outlook Client

Overview

A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. In classic Outlook, you can also use the shared mailbox as a shared team calendar. A shared mailbox is also suitable for use as a "noreply" email account.

After your admin has added you as a member of a shared mailbox, close and then restart new Outlook. The shared mailbox should automatically display in your Folder pane.

New Outlook

  1. Open Outlook

  2. Select Mail from the navigation pane in new Outlook.

  3. In the Folder pane, right-click your account name, and select Add shared folder or mailbox.

  4. In the Add shared folder or mailbox window, type the name of the mailbox you want to access, for example, club@cedarcrest.edu.

To find the shared mailbox, in the folder pane on th left, located the Shared with me folder. There will be a subfolder under that with the name of your shared mailbox. 

For additional information: Open and use a shared mailbox in Outlook - Microsoft Support

Classic Outlook:

  1. Open classic Outlook.

  2. Select the File tab on the ribbon, then select Account Settings > Account Settings.

  3. Select the Email tab.

  4. Make sure the correct account is highlighted, then choose Change.

  5. Choose More Settings > Advanced > Add.

  6. Type the shared email address, such as info@contoso.com.

  7. Choose OK > OK.

  8. Choose Next > Finish > Close.