Computers, Laptops & Devices

Find help with College-owned and personal computers, laptops, and other devices, including setup, software settings, troubleshooting, and the Laptop for Learners program.

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Laptops for Learners

Find everything you need to know about Cedar Crest's Laptop for Learners (L4L) program, including eligibility, ordering and distribution, device features, software, warranty coverage, troubleshooting, and support resources. Whether you're picking up your laptop, learning to use its features, or getting help with a repair, this section has the information you need. 💻
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Articles (16)

Cannot Sign In to Your Windows Computer After Changing Your FalconNet Password

Troubleshoot Windows computer sign-in problems after changing your FalconNet password, including cached passwords and campus network connectivity.

Capture the contents of a window or screen in Windows or macOS

Find Your BitLocker Recovery Key

Learn what to do when your Windows computer requests a BitLocker recovery key and how to get assistance with a Cedar Crest-issued laptop.

How to Check or Change Your Computer's Time Zone

How to Find Your Device's IP Address

Learn how to find your device's IP address on Windows, Mac, iPhone, Android, and Chromebook for network troubleshooting.

How to Find Your Device's Name

Learn how to find your computer, laptop, phone, or tablet's device name on Windows, Mac, iPhone, Android, and Chromebook.

How to Take a Screenshot on Any Device

Link to directions on taking an image of your device's screen to save or send.

Install Fonts in Windows 11

Learn how to install fonts in Windows 11, including supplemental fonts needed for older documents and approved Cedar Crest communications.

Install Fonts on a Mac

Learn how to install and manage fonts on macOS using Font Book, including fonts used for Cedar Crest College communications.

List of Suggested AntiVirus and AntiMalware Products for Personal Devices

The Office of Information Technology requires that any device used to access the College network or technology resources have an actively updating AntiVirus/AntiMalware product installed on their device.  All College-owned computers are protected by Cylance Endpoint Protection.  Personal computers will need to download and install  This article is meant to provide guidance to help with meeting this requirement.

Support for Personal Devices Connectivity Issues

Information regarding support for students' personal-owned devices.

Task Timeline for Computer Lease Replacement

Timeline of employee's responsibilities and and overview of what to expect when your computer is scheduled for replacement/upgrade.

Uninstall Apps and Programs in Windows 11

Learn how to remove applications from Windows 11 using Settings, the Start menu, or Control Panel.

Windows 11 Help and Training Resources

Explore Microsoft resources and tutorials to learn Windows 11 basics, navigation, settings, and productivity features.

Windows 11: Change the Default App for Opening Files

Learn how to change which application Windows 11 uses to open specific file types, such as PDFs, documents, and images.

Computer Requirements and Recommendations for Students

Review recommended computer specifications, supported operating systems, and technology requirements for students bringing or purchasing a personal computer for Cedar Crest College.