Link for the Self-Service site to enroll or to reset your FalconNet password.
Submission form to request technology purchases both hardware- and software-related.
Individual or class instruction is available for instructors or students for academic events.
Request installation of campuswide or department-purchased software on department computers, including departmental student stations.
Request a software upgrade for or installation of administrative software.
Use this form to request your My CedarCrest username and password.
New employees can request orientation training with Instructional Technology to learn how to use the College's LMS system, CANVAS.
Use this form for complete videos and audio files. For scene digitizing requests, please use the Course Development request form.
Wireless access from personal and campus owned devices, for faculty, staff, students, and guests.
Please use this form to request assistance in classrooms for academic events only.
Use this form to request changes to a current page or portlet within My CedarCrest. This includes updates on information, file downloads, and access.
Request data processing events in Jenzabar and to request data files for non-Jenzabar-linked databases and software systems.
Issues with your current hardwired (ethernet) connection in your residence hall room, office, or other campus location.
Requests to install software on classroom instructor stations and computer lab classrooms.
Request access to a department email account or department-use FalconNet (network) account.
Request assistance for error messages and other issues using administrative applications including Jenzabar, Alchemy, Docuware, ReportExec, and other similar applications.
Use this form to request the installation of hardwired network connections in offices or other locations.
Request assistance connecting to shared personal or departmental folders on the network. This includes help mapping drives.
Please use this form to report non-urgent issues only. If you need immediate assistance, please dial extension 4357 from the classroom phone, or call 610-606-4635.
Use this form for help with your desktop, laptop, mouse, keyboard, or peripheral devices.
Information on finding support for wireless connections on college-owned devices.
Use this form to request information, ask for advice, or ask for help on designing your online course and materials.
Questions related to start/end Dates of terms, access to courses, moving course material to a different term, and other administrative questions/issues with CANVAS.
Support for College-owned printers, including Ricoh multi-function devices.
Request assistance for currently-installed software on College-owned devices.