Remote Resources and IT Support Information

Note: this document will be updated regularly to keep it as up-to-date as possible.  Check-in regularly if you have questions.

In the case that the College goes to an all-remote operational situation, the Office of Information Technology will be available via phone, email, and Microsoft Teams.

IT Support

The Office of Information Technology remains open and available during normal operating hours, just as always.  In addition, we have made sure that the Help Desk is staffed during off-hours when classes are running, just as we always have.

  • The Help Desk will be staffed with a person during all hours that it is open.  However, due to the significant limitation in our staffing, our student workers’ primary task will be making sure the computer labs are operational and handling incoming help desk requests, they will not be able to handle walk-in requests.
  • Support is available via phone, email, the IT Support Center ( and via the Microsoft Teams Tech Channel (will require login)
  • Help Desk Hours, beginning Monday, August 24th, are:
    Monday – Friday from 8:00 AM until 8:00 PM
    Saturday – Sunday from 9:00 AM until 1:00 PM
  • In the event that emergency support is needed outside those hours, you can access direct Microsoft Teams contact information for the IT team at the link here and someone will respond as soon as possible -
  • We have recorded both of our Tech Talk Sessions this week on Getting Your Course Online and Using Teams for Courses, that can be accessed in the Tech Talks Channel here. (may require login)

E2Campus Emergency Notification System
Cedar Crest uses e2Campus as our emergency notification system.  It is useful to make sure that you are enrolled, and your information is current in that system.  Information on how to use the system, update your information and making sure you are registered can be found here.

Accessing the Campus Network (Faculty and Staff Only)
To access the campus network from off-campus, all faculty and staff have access to the GlobalProtect VPN.

Tasks you can only do by connecting to our network include:

  • Accessing your F, H, and L drives
  • Utilizing the Time Clock features in ADP
  • Connect to Jenzabar One

Instructions on how to utilize the VPN from off-campus are below.
Installing the VPN (Windows)
Installing the VPN (Mac OS X)
Accessing Network Shares (F:, H:, L) via VPN
Tech Talk Using the VPN
Connecting to ADP via the VPN

Accessing the Cedar Crest Online Courses (Canvas LMS)
All courses have course shells in Canvas.  It is possible to run any course from the Canvas LMS if needed.  Cedar Crest Online (Canvas) can be accessed through the link on MyCedarCrest or directly at at any time.  Resources such as grades, syllabus, assignments, links to live online class meetings, or archived/prerecorded lectures can be stored and accessed via this platform.

Cedar Crest Online (Canvas) Resources:
New Instructor’s Guide to Canvas
New Student’s Guide to Canvas
Canvas User’s Guide from Instructure
Tech Talk Using Canvas Basics
Tech Talk Get Your Course Online Quickly
Record media files from the Content Editor in Canvas
Creating Teams meeting using the Canvas Calendar
Updating Assignment Due Dates in Bulk
Manage Notifications for a Single Course

Accessing and setting up Exam Proctoring (Proctortrack)
All courses have access to exam proctoring via Proctortrack.  Proctortrack is integrated into the Cedar Crest Online (Canvas).  Students are required to have a webcam with microphone to complete a Proctortrack proctored exam.  

Proctortrack Resources:
Video tutorial setting up Proctortrack in a Canvas course

Instructing and Meeting Remotely/Web Conferencing
Cedar Crest College Office of Information Technology has licenses and support for the use of GoToMeeting and Microsoft Teams to support online meetings and classes.  Every faculty member has an account in GoToMeeting and Teams, and every staff member has an account in Teams.  If you are a staff member and need a GoToMeeting account, please contact IT for assistance.  Both GoToMeeting and Teams offer similar capabilities, but different feature sets.  They can both be connected to a Canvas course via a simple link in a module page.

Both GoToMeeting and Microsoft Stream allow you to record your sessions and then post links to those videos in Cedar Crest Online (Canvas).  The preferred medium for doing this is Microsoft Stream (since Teams saves the session recordings to Stream natively).  A link to using Stream is below, as well.

Note: Use of any other web conferencing product (Zoom, WebEx, Join.Me, etc) is not allowed for the purpose of conducting classes.  Using a product other than the College’s licensed GoToMeeting or Microsoft Teams represents a potential FERPA violation.

Using GoToMeeting (Faculty and Staff Only)
Tech Talk GoToMeeting Organizer Training (Faculty and Staff Only)
Tech Talk Using GoToMeeting Recordings in Canvas
Troubleshooting Audio Issues in GoToMeeting
Quickstart: Using Microsoft Teams for Collaboration
Quick Tips: Connecting to Microsoft Teams in Classrooms
Quick Tips: Creating a Teams Meeting for Canvas, or in Teams
Quick Tips: Sharing Content (Desktop, PowerPoint, Video, etc) in a Teams Meeting
Tech Talk Using Microsoft Teams
Tech Talk Using Microsoft Stream Groups
Tech Talk Using Microsoft Teams Recordings in Canvas
Tech Talk Using Microsoft Teams for Canvas Courses
Tech Talk Using Teams Integration with Canvas
Tech Talk Sharing Video and Audio in Teams Meetings
Using Outlook to Schedule Teams Meetings
Tech Talk Training on Microsoft Teams Live Events


Article ID: 100531
Tue 3/10/20 2:15 PM
Mon 8/17/20 11:56 AM