Services A-Z (40)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Event Support

Please use this form to request assistance in classrooms for academic events only.

Academic Software Install Request

Requests to install software on classroom instructor stations and computer lab classrooms.

Administrative Application Upgrade/Installation Request

Request a software upgrade for or installation of administrative software.

Administrative Applications Service Request

Request assistance for error messages and other issues using administrative applications.

AV Equipment Reservations

This form is for Cedar Crest College Faculty and Staff Audio/Visual Equipment reservations.

AV Equipment Training

Individual or class instruction is available for instructors or students for academic events.

C

Computer & Peripherals Service Request

Use this form for help with your desktop, laptop, mouse, keyboard, or peripheral devices.

Computer Move Request

Use this form to request a computer move when switching offices, to update our inventory after a move has been made, or for pickup of hardware for recycling.

D

Data Processing and File Requests

Request data processing events in Jenzabar and to request data files for non-Jenzabar-linked databases and software systems.

Department or Club Account Creation Request

Service to request a new departmental FalconNet or Email account, or request for a new student club email and print quota account.

Departmental Account Access

Request access to a department email account or department-use FalconNet (network) account.

F

FalconNet Password Manual Reset Request

Use this service request if you have not registered on the self-service password website, or have forgotten your security question answers to reset your own password.

FalconNet Self-Service Password Reset

Link for the Self-Service site to enroll or to reset your FalconNet password.

G

General Request

Can't find what you need above? Use this form, tell us what you need, and we'll be in touch within one business day.

I

ID Number Request

Form for requesting your Student or Employee (Jenzabar) ID Number

InfoNet Report Access Request

Use this form to request InfoNet Access.

Instructional Design / Course Development Request

Use this form to request information, ask for advice, or ask for help on designing your online course and materials.

Instructor Canvas Orientation

New employees can request orientation training with Instructional Technology to learn how to use the College's LMS system, CANVAS.

L

LMS Administrative Questions

Questions related to start/end Dates of terms, access to courses, moving course material to a different term, and other administrative questions/issues with CANVAS.

M

Media Duplication / Digitizing Request

Use this form for complete videos and audio files. For scene digitizing requests, please use the Course Development request form.

My CedarCrest Change Request

Use this form to request changes to a current page or portlet within My CedarCrest. This includes updates on information, file downloads, and access.

My CedarCrest Login Assistance

Use this form to request your My CedarCrest username and password.

My CedarCrest New Page/Portlet Request

Use this form to request a new page or portlet creation within My CedarCrest. New requests will be followed up with an appointment to discuss your needs and start the new project request.

My CedarCrest: Report an Issue

Please use this request if you are receiving an error message while attempting to use a portlet or form within My CedarCrest.

N

Network Folder Shares

Request assistance connecting to shared personal or departmental folders on the network. This includes help mapping drives.

New Computer Request

Request for a new computer, not a replacement.

P

Printer Service Request

Support for College-owned printers, including Ricoh multi-function devices.

R

Report a Classroom Issue

Please use this form to report non-urgent issues only. If you need immediate assistance, please dial extension 3348 from the classroom phone, or call 610-606-4635, option 2.

S

Software Installation Request for Office Computers

Request installation of campuswide or department-purchased software on department computers, including departmental student stations.

Software: Request Assistance

Request assistance for currently-installed software on College-owned devices.

Student Organization Account Access

Use this form to request access to a campus club or other student organization Email or Print Quota account.

T

Technology Purchase Request

Submission form to request technology purchases both hardware- and software-related.

V

VPN - Virtual Private Network

Requesting assistance with the VPN network.

W

Walk-In Support

Walk-In Request form & information.

Wired Network Access - Installation Request

Use this form to request the installation of hardwired network connections in offices or other locations.

Wired Network Access - Service Request

Issues with your current hardwired (ethernet) connection in your residence hall room, office, or other campus location.

Wireless Network Access - College Owned Devices

Information on finding support for wireless connections on college-owned devices.

Wireless Network Access - Personal Devices

Wireless access from personal and campus owned devices, for faculty, staff, students, and guests.

Wireless Network Access - Smart Streaming Devices

If you have tried following the Falconstream directions in our knowledge base, and are still unable to connect your smart device to the wireless network, please submit a request form.

Wireless Network Request - Events or Vendor Wireless Access

Request wireless access for events that include the general public that are more then 2 hours long, or for vendors who needs to process credit card or other information at an event. Two weeks notice is requested for these service requests.